Global L&D Advisor: Training Ops & Analytics

White & Case Global Operations Center Manila; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

White & Case Global Operations Center Manila is seeking a Learning and Development Advisor to support development and execution of L&D initiatives for the firm’s global network. The role requires collaboration with CoE and Aligned HR Operations in managing training events and LMS administration.

You will handle training administration, generate reports, assist with onboarding, and help drive process improvements to global standards. Based in Manila with rotating shifts.

Qualifications

• Bachelor's/College Degree
• 3–5 years of related experience
• Customer Service skills required
• Excellent communication skills – written and verbal
• Knowledge of MS Office tools for analysis and presentation (Word, Excel, PowerPoint, MS Access, MS Visio)
• Amenable to rotating shifts across APAC/EMEA/Americas, Hybrid set-up

Responsibilities

• Serve as SME in training administration and L&D services for internal clients
• Escalate training admin issues; coordinate with COEs and SMEs when needed
• Build reports/dashboards to measure team capacity and capability
• Assist in process training for new hires and upskilling
• Represent the team in process improvement meetings and stakeholder sessions
• Manage team mailboxes and Case Management Tool; triage and assign cases
• Track Work Instructions and ensure quarterly reviews by process owners

Skills

LMS Administration

Training Coordination

Stakeholder Collaboration

Customer Service

Excellent Communication

Education

Bachelor's/College Degree

Tools

ServiceNow

MS Office

MS Visio

Job description

White & Case Global Operations Center Manila is seeking a Learning and Development Advisor to support development and execution of L&D initiatives for the firm’s global network. The role requires collaboration with CoE and Aligned HR Operations in managing training events and LMS administration.

You will handle training administration, generate reports, assist with onboarding, and help drive process improvements to global standards. Based in Manila with rotating shifts.