Learning & Development Manager | Telco (Pasig)

hrtx; Pasig; On-site; PHP 669,600 - 892,800; Full time

Job summary

hrtx is seeking a Learning & Development Manager based in Pasig, Metro Manila. This role involves leading the Learning & Development function, managing team efforts, and executing capability-building programs that align with business objectives.

The ideal candidate must hold a bachelor's degree in Human Resources or a related field and bring over 5 years of relevant experience, including at least 2 years in a leadership role within the telecommunications or BPO sectors. Excellent communication and project management skills are essential for success.

Qualifications

• 5+ years of experience in Learning & Development, with at least 2 years in a managerial role.
• Proven experience in the telecommunications or BPO industry.
• Strong skills in training needs analysis and instructional design.

Responsibilities

• Lead and manage the Learning & Development function.
• Develop and implement training programs and frameworks aligned with business goals.
• Analyze outcomes and continuously improve learning programs.

Skills

Leadership

Communication

Stakeholder Management

Project Management

Education

Bachelor's degree in Human Resources or related field

Job description

Work Setup: Monday - Friday, Dayshift; Full Onsite
Location: Pasig
Industry: Telecommunications

Key Responsibilities

• Lead and manage the Learning & Development function, including team supervision, learning strategy execution, and delivery of capability‑building programs.
• Develop and implement L&D frameworks, training programs, and learning solutions aligned with business goals, operational needs, and employee development priorities.
• Partner with business leaders, HR, and operational teams to identify skills gaps and design relevant programs for technical, customer‑facing, and leadership roles.
• Oversee the creation and delivery of onboarding, functional training, leadership development, and performance improvement initiatives using various learning methodologies.
• Establish learning effectiveness metrics, analyze training outcomes, and continuously improve programs based on data, feedback, and business requirements.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Education, Organizational Development, Business Administration, or a related field.
• Minimum of 5 years of experience in Learning & Development, with at least 2 years of managerial or team leadership experience.
• Proven L&D experience within the telecommunications (telco), BPO, contact center, or customer service‑focused industry.
• Strong background in training needs analysis, instructional design, facilitation, leadership development, onboarding, and learning program management.
• Excellent leadership, communication, stakeholder management, and project management skills with the ability to collaborate across multiple business functions.