Learning and Development Trainer II | TP Vertis North

TP; Quezon City; On-site; PHP 350,000 - 650,000; Full time

Job summary

TP Group, formerly Teleperformance, is seeking an on-site Learning and Development Trainer II in Quezon City. You will facilitate training programs, including classroom sessions and workshops, and update learning materials to meet company standards and client requirements.

Responsibilities include evaluating learner performance, coaching, and tracking outcomes, while collaborating with operations, HR and other stakeholders to ensure a consistent, high-quality learning experience.

Qualifications

• Experience in Training & Development and classroom facilitation.
• Ability to deliver clear feedback to diverse groups of learners.
• Familiarity with HR practices related to learning and performance is advantageous.
• Strong presentation, interpersonal, and documentation skills.

Responsibilities

• Facilitate training programs including classroom sessions, workshops, and refreshers.
• Design and update learning materials and modules to align with standards and client needs.
• Evaluate learner performance and provide coaching and feedback.
• Track training outcomes and identify opportunities for improvement.
• Collaborate with operations, HR and other stakeholders to support employee development.

Skills

Course facilitation

Curriculum development

Learner assessment

Coaching & feedback

HR practices (L&D)

Digital learning tools

Tools

Learning platforms

Job description

Company Description

TP Group, known for nearly 47 years as Teleperformance, is a global leader in digital business services. In response to the AI era, the company has evolved its brand and capabilities to remain at the forefront of customer experience and digital transformation. TP emphasizes a sharper, more modern, and empathetic approach to service delivery while maintaining its longstanding expertise. The organization is committed to being intelligent, future-proof, and adaptable to changing business needs. Joining TP means being part of a forward-looking company that values innovation and people-centric solutions.

Role Description

The Learning and Development Trainer II | TP Vertis North is a full-time, on-site role based in Quezon City. This role is responsible for facilitating training programs for existing team members, including classroom sessions, workshops, and refresher courses aligned with company standards and client requirements. The Trainer designs and updates learning materials, training modules, and performance support tools, ensuring content is accurate, engaging, and aligned with business goals. Day-to-day tasks include evaluating learner performance, providing coaching and feedback, and tracking training outcomes to identify opportunities for improvement. The role also collaborates with operations, HR, and other stakeholders to support employee development initiatives and ensure a consistent, high-quality learning experience.

Qualifications

• Demonstrated skills in Training & Development and Training, including course facilitation, curriculum implementation, and learner assessment.
• Experience in Coaching and Communication, with the ability to deliver clear feedback and engage diverse groups of learners.
• Background or familiarity with Human Resources (HR) practices related to learning, performance, and employee engagement is advantageous.
• Strong presentation, interpersonal, and documentation skills, with the ability to adapt training styles to different audiences.
• Proficiency in using digital tools and learning platforms to deliver and track training programs.
• Prior experience in a training, L&D, or similar role within a BPO or service-focused environment is preferred.
• Ability to work on-site in Quezon City, manage multiple training schedules, and meet deadlines in a fast-paced environment.