Learning and Development Trainer II | TP Vertis North

Teleperformance; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Health & wellness programs

Life and accident insurance

Continuous learning opportunities

Flexible work arrangements

Job summary

Teleperformance Vertis North in Quezon City seeks a Learning and Development Trainer II to design, deliver, and evaluate training programmes that elevate employee skills and performance. The role supports strategic talent development and organizational growth in a multinational setting.

The successful candidate has a Bachelor’s degree in HR/education/psychology/business administration and at least 1 year of relevant experience, with strong communication and LMS proficiency.

Qualifications

• Bachelor's degree in Human Resources, Education, Psychology, Business Administration, or related field.
• At least 1 year of experience in learning and development or related role.
• Proven ability to design and deliver training programmes to diverse audiences.
• Strong knowledge of adult learning principles and instructional design.

Responsibilities

• Design and develop training content and materials for various levels and departments.
• Deliver engaging training sessions in classroom and virtual environments.
• Assess training effectiveness via feedback, evaluations, and metrics.
• Conduct needs analysis to identify skill gaps and propose targeted development.

Skills

Training delivery

LMS proficiency

Instructional design

Communication skills

Adult learning

Education

Bachelor's degree (HR/Education/Psychology/Business Admin)

Tools

LMS

Job description

About us

Teleperformance is a global leader in digital customer experience management and business process optimisation. We deliver innovative solutions that help our clients build stronger relationships with their customers. With operations across multiple continents and a workforce of passionate professionals, we are committed to fostering a culture of continuous learning, excellence, and employee development. At Teleperformance, we believe that our people are our greatest asset, and we invest significantly in their growth and success.

About the role

We are seeking a Learning and Development Trainer II to join our team at Teleperformance Vertis North in Quezon City, Metro Manila. This is a full-time position that plays a vital role in developing our workforce and ensuring employees have the skills and knowledge they need to excel in their roles. As a Learning and Development Trainer II, you will be responsible for designing, delivering, and evaluating training programmes that enhance employee competency, engagement, and organisational performance. This role is strategic in nature, contributing directly to our talent development objectives and supporting the overall growth of the Teleperformance organisation.

What you'll be doing

• Design and develop training content and materials tailored to meet the learning needs of various employee levels and departments
• Deliver engaging and interactive training sessions both in classroom and virtual environments
• Assess training effectiveness through feedback mechanisms, evaluations, and performance metrics
• Conduct training needs analysis to identify skill gaps and recommend targeted development programmes
• Collaborate with department heads and management to align training initiatives with business objectives
• Maintain comprehensive training records and documentation, tracking participant progress and outcomes
• Stay current with industry best practices and emerging training methodologies
• Mentor and support junior trainers or training coordinators as needed
• Facilitate workshops and seminars on professional development, compliance, and technical skills
• Utilise learning management systems (LMS) and other training technologies to deliver and track programmes

What we're looking for

• Bachelor's degree in Human Resources, Education, Psychology, Business Administration, or a related field
• At least 1 year of experience in learning and development, training delivery, or a related training role
• Proven expertise in designing and delivering effective training programmes to diverse audiences
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent communication and presentation skills with the ability to engage and inspire learners
• Proficiency with learning management systems (LMS) and training delivery platforms
• Experience with training needs analysis and learning effectiveness evaluation
• Strong organisational and project management capabilities
• Ability to work collaboratively with cross-functional teams

• Experience in a Business Process Outsourcing (BPO) or contact centre environment is preferred
• Proficiency in developing content for both technical and soft skills training programmes

What we offer

Teleperformance is committed to providing a rewarding workplace where your professional development is a priority. We offer competitive compensation packages, performance-based incentives, and opportunities for career progression within our growing organisation. Our comprehensive benefits include health and wellness programmes, life and accident insurance, and access to continuous learning and development opportunities. We foster a collaborative and inclusive work environment that values innovation, creativity, and employee well-well, and access to continuous learning and development opportunities. Additionally, we provide flexible work arrangements where appropriate, ensuring a healthy work-life balance. At Teleperformance, you will have the opportunity to make a meaningful impact on employee development whilst building a fulfilling career in a dynamic, multinational organisation.