Restaurant Training and Service Excellence Manager

Create Synergies Inc.; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Create Synergies Inc. in Mandaluyong seeks a Restaurant Training and Service Excellence Manager to design and drive learning strategies that lift restaurant service quality, consistency, and staff performance.

The role ensures FOH teams deliver exceptional guest experiences. You will lead training programs across multiple locations, conduct audits, mentor managers, and measure program effectiveness to raise standards and customer satisfaction.

Qualifications

• Bachelor's Degree in HRM, Hospitality Management, or equivalent.
• Minimum 5 years of restaurant training management experience.
• Background in casual dining operations preferred.
• Strong understanding of customer service, FOH operations, and people development.
• Excellent communication and presentation skills.

Responsibilities

• Design restaurant training programs focused on guest service and operational excellence.
• Lead service excellence initiatives across multiple restaurant locations.
• Conduct branch audits and coaching sessions for restaurant leaders.
• Develop competency assessments and certification programs.
• Monitor service standards through operational reviews and customer feedback.
• Collaborate with Operations to improve employee performance.
• Manage training calendars and evaluate program effectiveness.
• Mentor restaurant managers in coaching and leadership.

Skills

Customer service

FOH operations

People development

Communication

Presentation skills

Education

Bachelor's degree in HRM/ Hospitality Management

Job description

Job Summary

The Restaurant Training and Service Excellence Manager is responsible for creating and driving learning strategies that improve restaurant service quality, operational consistency, and employee performance. The role ensures all FOH teams consistently deliver exceptional guest experiences.

Location: Mandaluyong City

Key Responsibilities

• Design restaurant training programs focused on guest service and operational excellence.
• Lead service excellence initiatives across multiple restaurant locations.
• Conduct branch audits and coaching sessions for restaurant leaders.
• Develop competency assessments and certification programs.
• Monitor service standards through operational reviews and customer feedback.
• Collaborate with Operations to improve employee performance.
• Manage training calendars and evaluate program effectiveness.
• Mentor restaurant managers in coaching and leadership.

Qualifications

• Bachelor's Degree in HRM, Hospitality Management, or equivalent.
• Minimum 5 years of restaurant training management experience.
• Background in casual dining operations preferred.
• Strong understanding of customer service, FOH operations, and people development.
• Excellent communication and presentation skills.