Leads Follow-Up & Administrative Support

VA Masters; Toledo; On-site; PHP 223,000 - 335,000; Full time

Job summary

VA Masters in Cebu, Philippines seeks a highly organized assistant to own lead follow-up and day-to-day administrative operations. You will manage the sales pipeline, scheduling, CRM upkeep, and a wide range of tasks, bringing ideas to improve workflows.

You are tech-savvy, reliable, and able to work independently, with strong written and verbal communication. This role offers growth as the business scales and values initiative.

Qualifications

• Proven experience in an administrative, operations, or virtual assistant role.
• Strong organizational skills and meticulous attention to detail.
• Tech-savvy and quick to learn new software tools and platforms.
• Experience using CRM systems to manage contacts and follow-ups.
• Excellent written and verbal communication skills.
• Reliable, detail-oriented, and able to work independently.
• Ability to take ownership of tasks and manage priorities with minimal supervision.

Responsibilities

• Follow up with leads and keep the sales pipeline moving
• Respond to routine client inquiries in a timely, professional manner
• Manage schedules, appointments, and client bookings
• Update and maintain the CRM with accurate, current information
• Organize documents, files, and spreadsheets
• Assist with staff scheduling and coordination
• Track and report on basic KPIs and performance metrics
• Handle general administrative tasks that keep operations running
• Identify opportunities to improve systems and workflows, and share suggestions proactively

Skills

Admin experience

Organizational skills

Tech-savvy

CRM experience

Written and verbal communication

Independent worker

Prioritization

Tools

GoHighLevel

Google Workspace

Zapier

Mindbody

Trainerize

CRM systems

Job description

Job Summary:

We're currently hiring for a highly organized and proactive assistant to own our lead follow-up and day-to-day administrative operations, and to help our business keep growing. In this role you'll follow up with leads and keep our pipeline moving, manage scheduling and client bookings, keep our CRM current, and take ownership of a wide range of administrative and operational tasks. We're seeking someone tech-savvy and dependable who not only executes reliably but also brings ideas and suggestions to improve how we work. If you thrive when trusted to own your work, we'd love to hear from you.

Key Responsibilities:

• Follow up with leads and keep the sales pipeline moving

• Respond to routine client inquiries in a timely, professional manner

• Manage schedules, appointments, and client bookings

• Update and maintain the CRM with accurate, current information

• Organize documents, files, and spreadsheets

• Assist with staff scheduling and coordination

• Track and report on basic KPIs and performance metrics

• Handle general administrative tasks that keep operations running

• Identify opportunities to improve systems and workflows, and share suggestions proactively

Mandatory Skills:

• Proven experience in an administrative, operations, or virtual assistant role

• Strong organizational skills and meticulous attention to detail

• Tech-savvy and quick to learn new software tools and platforms

• Experience using CRM systems to manage contacts and follow-ups

• Excellent written and verbal communication skills

• Reliable, detail-oriented, and able to work independently

• Ability to take ownership of tasks and manage priorities with minimal supervision

Preferred Skills:

• Experience with GoHighLevel (GHL) for CRM, automations, and pipelines

• Familiarity with Mindbody, Trainerize, or similar booking and membership platforms

• Experience with Zapier or other automation tools

• Proficiency with Google Workspace

• Comfortable using ChatGPT or other AI tools to work more efficiently

• Experience managing Instagram or other social media accounts

• Background working with a fitness, wellness, or service-based business

• A proactive, strategic mindset — someone who suggests improvements, not just execution

• Ability to manage multiple projects and priorities simultaneously

Why Join Us:

This is a great opportunity to become a key player in a growing business where your organizational skills and ideas will make a real, visible impact. You'll have the trust and autonomy to own your work, along with the chance to grow into greater responsibility over time. If you're looking for a role where initiative is valued and rewarded, this is the place for you.