Lead Trainer - PHRN, CPC

Cotiviti Philippines Inc; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cotiviti Philippines Inc is seeking an experienced Leader – Training Team to guide a group of clinical and non-clinical trainers. You will drive training program development, instructional design, and performance coaching aligned with organizational goals.

You will oversee content creation, e-learning modules, and training delivery while ensuring compliance and high standards across clinical and non-clinical functions. Strong leadership, communication, and stakeholder collaboration are essential.

Qualifications

• Bachelor’s degree in Nursing (PHRN, USRN).
• Certification in Train‑the‑Trainer (TTT) is mandatory.
• CPC/CIC and CCS certifications with coding audit experience required.
• Minimum 5+ years of training experience, including 2+ years in a leadership role.

Responsibilities

• Lead, mentor, and manage a team of clinical and non-clinical trainers to deliver training programs.
• Oversee design, development, and implementation of training materials and e-learning modules.
• Ensure training programs meet compliance and industry standards (clinical & non-clinical).
• Conduct training needs analysis with department heads to identify skill gaps.

Skills

Leadership

Training program development

Instructional design

Coaching & feedback

Stakeholder management

Education

Bachelor’s in Nursing (PHRN/USRN)

Tools

Articulate

Zoom

MS Teams

Job description

We are seeking an experienced and dynamic Leader – Training Team to lead a group of skilled clinical and non‑clinical trainers. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high‑performance training culture aligned with organizational goals.

JOB RESPONSIBILITIES

• Lead, mentor, and manage a team of clinical and non‑clinical trainers to deliver high‑quality training programs.
• Oversee the design, development, and implementation of training materials, e‑learning modules, and other instructional content.
• Ensure training programs meet compliance and industry standards for both clinical and non‑clinical functions.
• Conduct training needs analysis in coordination with department heads to identify skill gaps and design targeted learning solutions.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate Train‑the‑Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
• Collaborate with subject matter experts (SMEs), quality, HR, and operations to align training with business objectives.
• Support onboarding programs for new employees and refresher training for existing staff.
• Stay updated on industry best practices, technologies, and learning methodologies to continuously evolve training programs.
• Manage training schedules, documentation, and reports for audits and internal evaluations.
• Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
• Interact with stakeholders for material and curriculum updates and to ensure appropriate changes are included in future classes.
• Responsible for training effectiveness analysis.
• Conduct formal walk‑through of training materials and make revisions with course development, as necessary.
• Conducting trainings
• Keeping record of training progress around the year.
• Re‑assessment of unsuccessful candidates for re‑locating/ deployment into other processes.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to required stakeholders.

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in Nursing (PHRN, USRN)
• Clinicians with CPC certification & prior QA experience (minimum 1 year). Willing to complete CIC within 3-4 months of joining
• Certification in Train‑the‑Trainer (TTT) is mandatory.
• Must be CPC/CIC,CCS certified with coding audit experience
• Minimum 5+ years of experience in training, including at least 2 years in a leadership role.
• Proven experience in managing training teams (clinical and non‑clinical).
• Strong experience in creating structured, engaging, and outcome‑based training content.

Preferred

• Experience in a healthcare or hospital/clinical setting.
• Familiarity with compliance training, healthcare accreditation standards, or HIPAA (if applicable).
• Experience with Articulate, remote training tools and virtual facilitation platforms (Zoom, MS Teams, etc.).