Training Specialist – Clinical Programs

TP; Quezon City; Hybrid; PHP 2,559,000 - 3,839,000; Full time

Job summary

TP in Manila invites a licensed healthcare trainer to deliver US‑focused clinical training across onboarding, pre‑production, and CE modules. You will build competency, document workflows, and keep audit‑ready records while collaborating with Ops, QA, and TA to close performance gaps.

The role requires PH RN license and BSN, active USRN license, 3+ years clinical experience and 1–2 years training/education experience, with a willingness to work US day shifts onsite or hybrid in Manila.

Qualifications

• PH RN license and BSN required.
• Active USRN license with no restrictions.
• 3+ years clinical experience; 1–2 years training/education experience.
• Strong understanding of US managed care, UM/UR, and HIPAA/PHI compliance.
• Excellent facilitation, communication, and documentation skills.

Responsibilities

• Facilitate onboarding, pre-production, and CE training for clinical staff.
• Deliver modules on UM/CM workflows, documentation, HIPAA/PHI, and protocols.
• Run skills validation, case simulations, and competency assessments.
• Develop and update SOPs, job aids, and workflow guides.
• Maintain audit-ready training records and competency files.
• Collaborate with Ops, QA, and TA to address performance gaps.

Skills

Facilitation

Communication

Documentation

Training

Education

BSN

PH RN license

USRN license

Job description

• Schedule: US Day Shift

Deliver high‑impact training that equips licensed clinicians to excel in US managed care operations. Build competency, strengthen quality, and support continuous learning across clinical teams.

What You’ll Do

• Facilitate onboarding, pre‑production, and CE training for clinical staff.
• Deliver modules on UM/CM workflows, documentation, HIPAA/PHI, and protocols.
• Run skills validation, case simulations, and competency assessments.
• Develop and update SOPs, job aids, and workflow guides.
• Maintain audit‑ready training records and competency files.
• Collaborate with Ops, QA, and TA to address performance gaps and pipeline needs.

What You Need

• PH RN license, BSN.
• Active/passed USRN license. (unrestricted)
• 3+ years clinical experience; 1–2 years training/education experience.
• Strong understanding of US managed care, Utilization Management/ Review and HIPAA/PHI compliance.
• Excellent facilitation, communication, and documentation skills.
• Amenable to US shift and onsite/hybrid setup.

Preferred

• Healthcare BPO training experience.
• Exposure to URAC/NCQA or clinical documentation platforms.