Process Trainer - Medical Coding

Cotiviti Philippines Inc; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Cotiviti Philippines Inc. is seeking a hands-on Learning & Development professional to design and deliver comprehensive training programs across onboarding, OJT, and ongoing development. The role emphasizes instructional design, leadership, and data-driven improvement of training processes.

The ideal candidate will create engaging e‑learning, live sessions, and assessments, collaborating with SMEs to tailor content for diverse teams and ensure alignment with client and organizational standards.

Qualifications

• Design training programs (e‑learning modules, workshops, manuals) centered on key processes.
• Deliver live training sessions—ensuring clarity, engagement, and knowledge retention.
• Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.
• Continuously update materials based on changes, feedback, and evolving best practices.
• Partner with SMEs and stakeholders to customize training to varied team needs.
• Collect and analyze training metrics to identify areas for course improvement.
• Conduct engaging classroom training sessions for new hires employees.
• Ensure seamless execution of the CRT and OJT programs, monitoring learner progress.
• Facilitate Train-the-Trainer (TTT) sessions and coach trainers for improvement.
• Create modules per SLA and business requirements.
• Document trainee performance and send to stakeholders for evaluation.
• Establish and monitor KPIs to measure training effectiveness.

Responsibilities

• Design training programs (e‑learning modules, workshops, manuals).
• Deliver live training sessions with clarity and engagement.
• Develop assessments and feedback mechanisms to gauge understanding.
• Update materials based on changes and feedback.
• Partner with SMEs to customize training for varied teams.
• Collect and analyze training metrics for improvements.
• Conduct classroom training for new hires.
• Ensure CRT and OJT execution with learner progress checks.
• Facilitate TTT sessions and coach trainers.
• Create modules per SLA and business requirements.

Skills

Training program development

Instructional design

Leadership

Communication

Adult learning

Education

Bachelor’s degree in Nursing with active PHRN license

Job description

To ensure frontline agents are effectively onboard and continuously upskilled, empowering them to comply with client and organizational standards while delivering high-quality service. The ideal candidate will possess a strong background in training program development and delivery, team leadership, and instructional design. This role requires a highly organized individual who is passionate about learning, has excellent communication skills, and can foster a high-performance training culture aligned with organizational goals.

JOB ROLES & RESPONSIBILITIES

• Design training programs (e‑learning modules, workshops, manuals) centered on key processes.
• Deliver live training sessions—ensuring clarity, engagement, and knowledge retention.
• Develop assessments and feedback mechanisms to gauge comprehension and effectiveness.
• Continuously update materials based on changes, feedback, and evolving best practices.
• Partner with SMEs and stakeholders to customize training to varied team needs.
• Collect and analyze training metrics to identify areas for course improvement.
• Conduct engaging classroom training sessions for new hires employees.
• Ensure seamless execution of the Classroom Training (CRT) program and On-The-Job Training (OJT), monitoring learner progress.
• Facilitate Train-the-Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance.
• Creating modules as per the SLA and business requirements.
• Documenting the performance of the trainees and sending it for evaluation to be required stakeholders.
• Establish and monitor KPIs to measure training effectiveness, employee development, and knowledge retention.
• Facilitate New User Onboarding ensuring proper access to tools (Manage the setup for new users, including tool access requests, role assignment, alignment with business units, client coordination, and people alignment).
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning.
• May support Instructional Design team in designing and developing training materials for various instructional delivery.
• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys.
• Lead onboarding sessions for new joiners and continuous learning modules for existing employees.

Qualification:

• Bachelor’s degree in Nursing with active PHRN license.
• Minimum 2+ years of experience in training, including at least 2 years in a leadership role.
• Must be CPC certified with coding audit experience
• Experience in US healthcare.
• Strong experience in creating structured, engaging, and outcome-based training content.