Lead Specialist, SDU Training & Optimization

ReSourcePro; Mandaluyong; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Life Insurance

Parking Space

Job Training

Professional Development

Bereavement Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A prominent service management firm located in Mandaluyong is looking for a Lead Specialist for SDU Training & Optimization. This role entails planning and delivering training programs, monitoring trainee performance, and improving training effectiveness. Qualified candidates should have experience in training and strong coaching and communication skills. The position is full-time and on-site, with benefits including health insurance and flexible leave options.

Qualifications

• Experience in training, onboarding, or process operations.
• Strong facilitation, coaching, and communication skills.

Responsibilities

• Plan and deliver new hire training programs and schedules.
• Monitor trainee performance, engagement, and learning progress.
• Provide coaching, feedback, and resolve training issues.
• Coordinate with teams to align training with business needs.
• Improve training modules, processes, and overall effectiveness.

Skills

Training experience

Facilitation skills

Coaching skills

Communication skills

Coaching

Communication skills

Job description

Lead Specialist, SDU Training & Optimization

ReSourcePro

Negotiable (Full‑time)

Location: Mandaluyong (On‑site)

The role supports SDU teams on AMP implementation, domain knowledge, culture promotion, and strategic planning to drive overall service level compliance and customer satisfaction.

Key Responsibilities

• Plan and deliver new hire training programs and schedules.
• Monitor trainee performance, engagement, and learning progress.
• Provide coaching, feedback, and resolve training issues.
• Coordinate with teams to align training with business needs.
• Improve training modules, processes, and overall effectiveness.

Requirements

• Experience in training, onboarding, or process operations.
• Strong facilitation, coaching, and communication skills.

Benefits

• 13th Month Pay
• Health Insurance, Life Insurance
• Parking Space
• Job Training, Professional Development
• Bereavement Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Equal Employment Opportunity

ReSourcePro is an equal opportunity employer and welcomes diversity in the workforce.