Specialist, Service Delivery - Philippines

ReSourcePro; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Life Insurance

Parking Space

Professional Development

Various Leaves

Job summary

A leading service provider in the Philippines seeks a Specialist in Service Delivery to manage complex insurance tasks and ensure compliance with operational standards. You will support client communication, conduct audits, and provide training to junior staff. Ideal candidates should have over 2 years of experience and strong skills in problem-solving and data analysis. This role includes benefits such as health insurance and job training.

Qualifications

• Minimum 2 years of relevant experience.
• Proficiency in data analysis and communication.

Responsibilities

• Handle complex processing tasks with minimal supervision.
• Analyze operational issues and propose solutions.
• Communicate with clients to identify needs.
• Conduct audits and ensure compliance.
• Train and coach junior staff.
• Prepare reports and support onboarding.

Skills

Communication skills

Problem-solving skills

Data analysis

Planning skills

Training skills

Job description

Specialist, Service Delivery - Philippines

Company: ReSourcePro

Job Summary: Handles complex insurance tasks independently, supports auditing and troubleshooting, manages training and ensures compliance with quality and turnaround standards. Builds client relationships through clear communication and identifies opportunities to optimize operations.

Key Responsibilities:

• Perform complex processing tasks and operate multiple client systems with minimal supervision.
• Analyze operational issues, propose solutions, and support procedure development and implementation.
• Communicate with clients via email or conference calls, identify needs, and assist with client management.
• Conduct audits, resolve issues promptly, and help ensure compliance.
• Plan, manage, and deliver training, coach junior trainers.
• Analyze data, prepare reports, and support new client or task onboarding.

Qualifications:

• 2+ years relevant experience.
• Strong communication, problem‑solving, data analysis, planning, and training skills.

Benefits:

• 13th Month Pay, SSS/GSIS.
• Health Insurance, Life Insurance.
• Parking Space.
• Job Training, Professional Development.
• Bereavement Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave.