Lead, Order Operations — Night Shift, Global CX

Recruitify_HR; Taguig; Hybrid; PHP 334,800 - 390,600; Full time

Benefits offered by this job

Opportunity to lead operations

Work with a global client environment

Competitive salary package

Job summary

A leading recruitment agency is seeking an experienced Order Management Operational Lead in Taguig to oversee customer order operations and ensure service quality. The role requires strong leadership, analytical skills, and the ability to manage team performance in a fast-paced environment. Ideal candidates will have 2-4 years of BPO experience and a proven track record in customer service metrics. This position offers a competitive salary and requires night shifts with 3 days onsite work weekly.

Qualifications

• 2 to 3 years of experience as a Team Lead in a BPO or contact center environment.
• 2 to 4 years total BPO experience (voice, non-voice, or blended).
• Proven experience in managing team performance and meeting KPIs.

Responsibilities

• Analyze customer data and ensure accurate account structures.
• Validate service and delivery requests following quality standards.
• Manage order processing using order tracker systems.

Skills

Team leadership

People management

Communication skills

Coaching

Analytical skills

Job description

A leading recruitment agency is seeking an experienced Order Management Operational Lead in Taguig to oversee customer order operations and ensure service quality. The role requires strong leadership, analytical skills, and the ability to manage team performance in a fast-paced environment. Ideal candidates will have 2-4 years of BPO experience and a proven track record in customer service metrics. This position offers a competitive salary and requires night shifts with 3 days onsite work weekly.