Order Management Lead — Customer Experience Operations

Recruitify_HR; Taguig; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading logistics company in Taguig is seeking an experienced Order Management – Operational Lead to manage customer order operations and ensure service quality. The ideal candidate has 2-3 years of team leadership experience in a BPO and possesses strong coaching skills. Responsibilities include analyzing customer data, resolving order requests, and maintaining high service standards. This role offers a competitive salary package and opportunities for growth within a global client environment.

Qualifications

• 2 to 3 years of experience as a Team Lead in a BPO or contact center environment.
• Strong people management, coaching, and mentoring skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Analyze customer data and ensure accurate and standardized account structures.
• Resolve non-match account creation requests using internal tools and workflows.
• Conduct outbound calls to assist and support new clients.

Skills

Team Leadership

Coaching

Communication

Problem Solving

Customer Experience

Education

Bachelor's Degree

Job description

A leading logistics company in Taguig is seeking an experienced Order Management – Operational Lead to manage customer order operations and ensure service quality. The ideal candidate has 2-3 years of team leadership experience in a BPO and possesses strong coaching skills. Responsibilities include analyzing customer data, resolving order requests, and maintaining high service standards. This role offers a competitive salary package and opportunities for growth within a global client environment.