Order Management Lead: KPI Coach & Client Champion (Taguig)

Recruitify_HR; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruitment agency is seeking an Order Management - Operational Lead in Taguig. The ideal candidate must have 2-3 years of team leadership experience in a BPO environment and possess strong communication and people management skills. Responsibilities include managing orders, analyzing customer data, and ensuring a positive customer experience. This role requires willingness to work flexible hours including nights and weekends.

Qualifications

• At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
• Proven experience in managing team performance and meeting KPIs.
• Strong people management, coaching, and mentoring skills.

Responsibilities

• Analyze customer data to ensure clean account structures.
• Contact customers for service validation based on quality KPIs.
• Manage assigned orders using the Order Management Tracker system.

Skills

Team leadership

Communication skills

People management

Coaching and mentoring

Escalation handling

Data analysis

Education

High School

Job description

A recruitment agency is seeking an Order Management - Operational Lead in Taguig. The ideal candidate must have 2-3 years of team leadership experience in a BPO environment and possess strong communication and people management skills. Responsibilities include managing orders, analyzing customer data, and ensuring a positive customer experience. This role requires willingness to work flexible hours including nights and weekends.