Lead Off-Platform Payments & Fleet Operations

Grab PH; Pasig; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Grab is seeking an Off-Platform Payment Operations Manager to guide high-visibility payment strategies and commercial execution across its ecosystem. You will align payment initiatives with business priorities, work with fleet partners, and drive efficient collections and settlements.

Ideal candidates bring 5+ years in payments/fintech, strong analytical skills, and a proven record of leading cross-functional teams in dynamic environments.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Operations, Engineering or related field.
• 5+ years in payments/fintech or related industries.
• 5+ years in strategy, operations, or program management.
• Strong analytical and problem-solving skills with data-driven insights.
• Proven experience leading cross-functional initiatives with diverse stakeholders.

Responsibilities

• Develop and execute payment strategies aligned with business priorities, identifying opportunities to improve adoption, transaction performance, cost efficiency, and monetization.
• Translate business objectives into practical operating plans, business cases, and measurable outcomes for new payment use cases, channels, and growth opportunities.
• Prepare performance reviews, strategic recommendations, and decision materials for executive leadership.
• Oversee end-to-end payment operations, monitoring transaction success, revenue, costs, settlement, reconciliation, and service reliability across banks, acquirers, and processors.
• Evaluate partner economics, pricing, commercial terms, and performance trends to surface trade-offs that improve business value.
• Partner with Finance and Operations to enhance collections, settlement accuracy, and dispute management while establishing governance routines and escalation mechanisms.
• Connect payment flows with transport realities by supporting payment and operational initiatives for EV fleets, transport operators, and vehicle service providers.
• Optimize payment collection, billing, reconciliation, and settlement mechanisms tailored to fleet operating models (rentals, charging, maintenance, deposits).
• Lead cross-functional readiness and execution for new fleet, EV, transport, or payment program rollouts.
• Identify operational gaps, conduct root‑cause analysis, and drive issues to resolution.
• Design and implement process automation initiatives to minimize manual effort, reduce errors, and accelerate turnaround times for unresolved exceptions.

Skills

Strategy development

Commercial operations

Fleet operations

Analytics

Stakeholder management

Problem-solving

Leadership

Education

Bachelor's degree in Business/Finance/Economics/Operations/Engineering

Job description

Grab is seeking an Off-Platform Payment Operations Manager to guide high-visibility payment strategies and commercial execution across its ecosystem. You will align payment initiatives with business priorities, work with fleet partners, and drive efficient collections and settlements.

Ideal candidates bring 5+ years in payments/fintech, strong analytical skills, and a proven record of leading cross-functional teams in dynamic environments.