Lead Market Insight & Competitive Strategy

Smart Communications

Philippines

On-site

PHP 1,800,000 - 2,600,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Smart Communications in the Philippines seeks a senior market research leader to drive omnichannel, shopper and customer experience programs. You will oversee research design, agency management, budgets, and cross-functional delivery within approved strategy.

The ideal candidate has 8+ years in market research and experience turning insights into commercial actions across telecom or consumer sectors.

Qualifications

At least 8 years of progressive experience in market research or related field.
Experience leading end-to-end qualitative and quantitative research, including agency management.
Experience in omnichannel research, customer journey analysis, and executive-level insight communication.
Experience managing cross functional stakeholders, budgets, timelines, and research partners.

Responsibilities

Lead approved Sales Touchpoints, Omnichannel, Shopper, Customer Experience, and Competitive Intelligence programs.
Determine the research approach, methodology, sampling, tools, and delivery model for programs.
Make day-to-day portfolio and project decisions on prioritization and resource deployment.
Validate research design and deliverables before business release; request rework when needed.
Drive cross-functional implication sessions and secure next steps with owners.
Lead scoping, vendor direction, budget stewardship, and post-project evaluation.