Lead Manager

DC Center LLC; Taguig; On-site; PHP 670,000 - 1,060,000; Full time

Job summary

A leading call center is seeking a Lead Manager to oversee lead distribution and scheduling, monitor team performance, and assist with client communications. The ideal candidate should have familiarity with call handling and experience in BPO settings. This role is onsite in McKinley, BGC, and involves night shifts. Strong leadership and organizational skills are essential to drive team success.

Qualifications

• Experience as a Lead Manager or similar role.
• Familiar with dispatching and scheduling.
• Able to manage calls and communications effectively.
• Willing to work onsite in McKinley, BGC.
• Experience in BPO and ability to work with supervisors.

Responsibilities

• Handle lead distribution and scheduling.
• Monitor team performance to meet targets.
• Assist with client communications and support.
• Assist with inbound/outbound calls when needed.

Skills

Lead Management

Call Handling

Scheduling

BPO Experience

Night shift

Onsite

Job description

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Job Description

Now Hiring: Lead Manager (Onsite – BGC)

What you’ll do:

• Handle lead distribution, scheduling, and bookings
• Monitor team performance and hit targets
• Communicate with clients and support the team
• Assist with inbound/outbound calls when needed

What we’re looking for:

• Familiar experience as a Lead Manager or similar role
• Background in dispatching, scheduling, or call center ops
• Comfortable handling calls when needed
• Willing to work onsite in McKinley, BGC
• Have exp in BPO Can do calls Working with boss

Location: McKinley, BGC

Shift: Night Shift (US Time)

Have exp in BPO Can do calls Working with boss

Preview

DC Center PH

Owner DC Center LLC

Active within three days

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Working Location

McKinley Hill Dr. McKinley Hill Dr, Taguig, Metro Manila, Philippines

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