Lead ITOM & Observability Architect (ServiceNow)

Tasq Work

Makati

Hybrid

PHP 1,800,000 - 2,400,000

Full time

14 days+

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Job summary

Tasq Work seeks an experienced IT Solution Architect to design and implement enterprise monitoring and observability solutions ensuring performance, health, resiliency, and availability of IT assets. You will collaborate with MEMD design leads and stakeholders to deliver scalable monitoring across SAAS, IAAS, and PAAS platforms.

The role requires 5+ years in IT monitoring, strong Azure and automation skills, and experience with ServiceNow ITOM.

Qualifications

Bachelor’s degree in IT/Computer science/Engineering, or related field.
5+ years of experience in IT monitoring or related technical roles.
Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, Automation
Proven ability to analyze and resolve complex application and infrastructure issues.
Excellent communication and teamwork skills.
Non-Negotiable: extensive experience in alert integration into ServiceNow ITOM, SNOW ITOM AIOps

Responsibilities

Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
Collaborate with MEMD design leads across Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
Develop and sustain observability and monitoring standards aligned with enterprise architecture.
Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
Perform day-to-day design activities and plan for software and automation upgrades.
Drive innovation through proof-of-concept initiatives and automation strategies.