Lead IT Client Implementation Specialist

Carenet Health; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Carenet Health in the Philippines is seeking an IT Client Technical Implementation Specialist (Supervisor/Lead - Level) to drive high-quality, technology-driven client solutions.

You will translate business requirements into scalable configurations, scripts, and workflows, coordinating with clients and cross-functional teams to ensure successful delivery and client satisfaction.

The role involves onsite work in Makati Circuit Office and alignment with CST business hours for U.S. clients.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Experience with system implementation, configuration, stakeholder coordination, and meeting delivery timelines.
• Strong communication with clients and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Available to work CST hours and report onsite in Makati.

Responsibilities

• Serves as the technical SME for implementations, resolving configuration, scripting, and functionality issues.
• Troubleshoots issues related to configurations, scripting, integrations, and data integrity.
• Gathers requirements from clients and translates into scalable system configurations and workflows.
• Develops and manages implementation plans with tasks, timelines, and dependencies.
• Monitors risks and blockers, escalating issues to ensure delivery.
• Supports activities including account setup, system integrations, UAT, and launch readiness.
• Maintains documentation of configurations, scripts, artifacts, and best practices.
• Provides client-facing technical support and demonstrations throughout the lifecycle.
• Contributes to continuous improvement initiatives for efficiency.

Job description

Carenet Health in the Philippines is seeking an IT Client Technical Implementation Specialist (Supervisor/Lead - Level) to drive high-quality, technology-driven client solutions.

You will translate business requirements into scalable configurations, scripts, and workflows, coordinating with clients and cross-functional teams to ensure successful delivery and client satisfaction.

The role involves onsite work in Makati Circuit Office and alignment with CST business hours for U.S. clients.