Client-Focused Hybrid IT Service Delivery Lead

Stefanini North America and APAC; Pasay; Hybrid; PHP 334,800 - 502,200; Full time

Job summary

Stefanini North America and APAC is seeking a dedicated individual for an IT management role in Pasay City, Philippines. The position involves acting as the Single Point of Contact (SPOC) for clients and managing the day-to-day delivery of service desk and IT operations.

The ideal candidate will have a Bachelor's degree, 2-3 years of relevant experience, and possess strong leadership and problem-solving skills. This role offers a hybrid work setup of 2 days per week onsite.

Qualifications

• Minimum of 2-3 years experience in IT management role, Service Desk, or Helpdesk.
• In-depth understanding of ITO industry dynamics.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Act as the Single Point of Contact (SPOC) for client(s).
• Responsible for day-to-day delivery of service desk and tech staffing.
• Implement and monitor adherence to best practices.

Skills

Critical thinking

Problem solving

Leadership

Relationship management

Time management

Project management

Education

Bachelor's degree or four-year equivalent

Tools

ITIL Foundations Certification

Six-Sigma Certification

Job description

Stefanini North America and APAC is seeking a dedicated individual for an IT management role in Pasay City, Philippines. The position involves acting as the Single Point of Contact (SPOC) for clients and managing the day-to-day delivery of service desk and IT operations.

The ideal candidate will have a Bachelor's degree, 2-3 years of relevant experience, and possess strong leadership and problem-solving skills. This role offers a hybrid work setup of 2 days per week onsite.