IT Client Implementation Specialist (Sup-level)

Carenet Health; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Carenet Health in the Philippines is seeking an IT Client Technical Implementation Specialist (Supervisor/Lead - Level) to drive high-quality, technology-driven client solutions.

You will translate business requirements into scalable configurations, scripts, and workflows, coordinating with clients and cross-functional teams to ensure successful delivery and client satisfaction.

The role involves onsite work in Makati Circuit Office and alignment with CST business hours for U.S. clients.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• Experience with system implementation, configuration, stakeholder coordination, and meeting delivery timelines.
• Strong communication with clients and cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Available to work CST hours and report onsite in Makati.

Responsibilities

• Serves as the technical SME for implementations, resolving configuration, scripting, and functionality issues.
• Troubleshoots issues related to configurations, scripting, integrations, and data integrity.
• Gathers requirements from clients and translates into scalable system configurations and workflows.
• Develops and manages implementation plans with tasks, timelines, and dependencies.
• Monitors risks and blockers, escalating issues to ensure delivery.
• Supports activities including account setup, system integrations, UAT, and launch readiness.
• Maintains documentation of configurations, scripts, artifacts, and best practices.
• Provides client-facing technical support and demonstrations throughout the lifecycle.
• Contributes to continuous improvement initiatives for efficiency.

Job description

We are looking for IT CLIENT TECHNICAL IMPLEMENTATION SPECIALIST (SUPERVISOR / LEAD - LEVEL)

Work Schedule: 9pm - 6am PHT (8am -5pm CST)

Join Carenet as an IT Client Technical Implementation Specialist, where you’ll play a pivotal role in delivering high-quality, technology-driven client solutions. In this role, you will leverage your technical expertise in system configuration, scripting, and workflow development to support the successful implementation and enhancement of client programs. Partnering closely with cross-functional teams and clients, you will help translate business requirements into scalable, efficient solutions ensuring seamless delivery, operational readiness, and exceptional client satisfaction.

Responsibilities

• Serves as the technical subject matter expert for implementations, resolving complex system configuration, scripting, and functionality issues.
• Troubleshoots technical issues related to system configurations, scripting logic, integrations, and data integrity.
• Partners with clients and cross-functional teams to gather requirements and translate them into scalable system configurations and workflows.
• Develops and manages implementation plans, coordinating tasks, timelines, dependencies, and project progress across stakeholders.
• Monitors project risks, blockers, and technical constraints, providing timely updates and escalating issues to ensure successful delivery.
• Supports implementation activities, including account setup, system integrations, User Acceptance Testing (UAT), and launch readiness.
• Maintains accurate documentation of configurations, scripts, implementation artifacts, and best practices to support knowledge sharing.
• Provides client-facing technical support, solution demonstrations, and guidance throughout the implementation lifecycle.
• Contributes to continuous improvement initiatives that enhance implementation efficiency, service delivery, and overall operational effectiveness.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and relevant experience.
• Proven experience with system implementation, configuration, stakeholder coordination, project planning, risk management, and meeting delivery timelines.
• Strong communication and interpersonal skills with experience collaborating with clients and cross-functional technical and non-technical teams.
• Strong analytical, problem-solving, organizational, and time management skills; detail-oriented, adaptable, and able to manage multiple priorities independently in a fast-paced environment.
• Available to work standard U.S. business hours aligned with Central Standard Time (CST), and report onsite in our Makati Circuit Office.