IT Client Technical Implementation Specialist (Sup-level)

Carenet Health; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Carenet Health is seeking an IT Client Technical Implementation Specialist to lead technical implementations from Makati Circuit (Hybrid). The role focuses on system configuration, scripting, and workflow development to deliver scalable client solutions.

You will collaborate with clients and cross-functional teams, manage implementation plans, and ensure quality delivery during UAT and launch readiness, aligning with CST business hours.

Qualifications

• Bachelor's degree or equivalent in CS/IT or related field.
• 1-2 years of JavaScript/web app experience.
• Knowledge of JavaScript, SQL, debugging and enterprise tech.

Responsibilities

• Serves as technical SME for implementations, resolving complex config issues.
• Develops, maintains, and optimizes JavaScript, HTML functions and SQL queries.
• Troubleshoots issues related to system configurations and data integrity.
• Collaborates with clients to gather requirements and translate into configurations.
• Manages implementation plans, timelines and dependencies.
• Monitors risks and escalates issues to ensure delivery.
• Supports UAT and launch readiness activities.
• Maintains documentation of configurations, scripts, and best practices.
• Delivers client-facing technical support and demonstrations.

Skills

JavaScript development

Web application support

System configuration

SaaS environments

Education

Bachelor's degree in Computer Science or related field

Tools

JavaScript

SQL

Job description

Overview

We are looking for IT CLIENT TECHNICAL IMPLEMENTATION SPECIALIST (SUPERVISOR / LEAD - LEVEL)

Work Location: Makati Circuit (Hybrid)

Work Schedule: 9pm - 6am PHT (8am -5pm CST)

Join Carenet as an IT Client Technical Implementation Specialist, where you'll play a pivotal role in delivering high-quality, technology-driven client solutions. In this role, you will leverage your technical expertise in system configuration, scripting, and workflow development to support the successful implementation and enhancement of client programs. Partnering closely with cross-functional teams and clients, you will help translate business requirements into scalable, efficient solutions ensuring seamless delivery, operational readiness, and exceptional client satisfaction.

Responsibilities

• Serves as the technical subject matter expert for implementations, resolving complex system configuration, scripting, and functionality issues.
• Develops, maintains, and optimizes JavaScript, HTML functions and SQL queries to support implementations, data validation, and reporting.
• Troubleshoots technical issues related to system configurations, scripting logic, integrations, and data integrity.
• Partners with clients and cross-functional teams to gather requirements and translate them into scalable system configurations and workflows.
• Develops and manages implementation plans, coordinating tasks, timelines, dependencies, and project progress across stakeholders.
• Monitors project risks, blockers, and technical constraints, providing timely updates and escalating issues to ensure successful delivery.
• Supports implementation activities, including account setup, system integrations, User Acceptance Testing (UAT), and launch readiness.
• Maintains accurate documentation of configurations, scripts, implementation artifacts, and best practices to support knowledge sharing.
• Provides client-facing technical support, solution demonstrations, and guidance throughout the implementation lifecycle.
• Contributes to continuous improvement initiatives that enhance implementation efficiency, service delivery, and overall operational effectiveness.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Development, or a related field, or an equivalent combination of education and relevant experience.
• 1-2 years of experience in JavaScript development, web application support, or a related technical role.
• Working knowledge of JavaScript, SQL, software development practices, version control, debugging, enterprise technologies (telephony, CRM, EMR/EHR), and call center/SaaS environments.
• Experience with system implementation, configuration, stakeholder coordination, project planning, risk management, and meeting delivery timelines.
• Strong communication and interpersonal skills with experience collaborating with clients and cross-functional technical and non-technical teams.
• Strong analytical, problem-solving, organizational, and time management skills; detail-oriented, adaptable, and able to manage multiple priorities independently in a fast-paced environment.
• Available to work standard U.S. business hours aligned with Central Standard Time (CST), and report onsite in our Makati Circuit Office.