Lead Generation Agents

Select VoiceCom; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Weekly in-house massage

Referral bonuses

Career development

Service incentive leave

Annual salary increase

Team outings

Free coffee and beverages

Cafeteria and lounge facilities

Excellent office location in Cebu IT |

Job summary

Select VoiceCom in Cebu City, Philippines, is seeking a night-shift call center agent to handle outbound calls, pre-qualify leads, and provide product information. The role emphasizes strong English communication, customer service, and a proactive, energetic attitude.

Join a US/Australian-owned company that values a supportive work culture, performance-driven incentives, and opportunities for career development while working nights in a Cebu IT Park setting.

Qualifications

• 6+ months of BPO experience in one company.
• Excellent English communication skills both written and verbal.
• Must have excellent command of English with neutral or American accent.
• Outbound lead generation/appointment setting experience preferred.
• Strong customer service skills.
• Strong administrative skills; accurate typing and spelling are essential.
• Energetic, fun and confident personality.
• Willing to work full-time night shift.

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service and enjoy working in a consultative environment.
• Be results-oriented and enjoy meeting or exceeding goals.

Skills

Clear voice

BPO experience

English proficiency

Accent: neutral/american

Lead gen/appointment setting

Customer service

Typing accuracy

Energetic personality

Night shift

Job description

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge

• Clear speaking voice
• Must have at least 6 months of BPO experience in one company
• Excellent English communication skills both written and verbal
• Must have excellent command of the English language, with neutral or American accent
• Outbound lead generation/appointment setting experience preferred
• Strong customer service skills
• Strong administrative skills accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality
• Willing to work full-time night shift

Work Schedule

Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Enjoy the following benefits

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.