Lead Generation Representative

SVCPH Inc.; Cebu City; On-site; PHP 167,400 - 267,840; Full time

Benefits offered by this job

Medical/Dental coverage (HMO)

Life insurance

Weekly in-house massage

Referral incentives

Career development

Service incentive leave

Salary increase based on performance

Team outings

Coffee and snacks

Relaxed lounge and canteen

Job summary

Select VoiceCom, an American and Australian-owned company providing call center services. This role is a night-shift outbound agent in Cebu who pre-qualifies leads and provides product information. You will navigate gatekeepers and follow a script to identify qualified prospects, aiming to meet targets.

The ideal candidate has a clear speaking voice, strong English skills, and prior BPO experience. We offer a supportive environment with incentives, career development, and a team-focused culture

Qualifications

• 6 months of BPO experience in one company
• Outbound lead generation or appointment-setting experience required
• Excellent English communication skills both written and verbal
• Must have an excellent command of the English language, with neutral or American accent

Responsibilities

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.
• Provide customers with information on products/services if needed.
• Be passionate about the service; and enjoy working in a consultative service environment.
• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Skills

Clear speaking voice

BPO experience

Outbound lead generation

English communication

Neutral/American accent

Customer service

Administrative skills

Night shift readiness

Job description

Responsibilities

The role is primarily responsible for placing outbound calls and pre-qualifying leads.

• Place outbound calls, navigate Gatekeepers and ask pre-qualifying questions based on a given script.


• Provide customers with information on products/services if needed.


• Be passionate about the service; and enjoy working in a consultative service environment.


• Be results-oriented; and enjoy the challenge of meeting or exceeding goals.

Desired Skills & Knowledge

• Clear speaking voice


• Must have at least 6 months of BPO experience in one company


• Outbound lead generation or appointment-setting experience required


• Excellent English communication skills both written and verbal


• Must have an excellent command of the English language, with neutral or American accent


• Strong customer service skills


• Strong administrative skills - accurate typing & spelling is essential to this role


• Energetic, fun and confident personality


• Willing to work full-time night shift

Work Schedule

Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first‑class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Enjoy the following benefits

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months


• Life insurance program


• Free weekly in-house massage


• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC


• Career development


• Service incentive leave program


• Annual salary increase based on performance


• Fun and family-like working environment


• Quarterly team outing


• Free flowing coffee and hot chocolate


• Cozy sleeping lounge and canteen plus entertainment area


• Excellent office location in Cebu IT Park

*Terms and conditions apply.