Lead, Enterprise Process Transformation — Flexible Hours

GrabTaxi Holdings Pte. Ltd.; Pasig; Sur place; PHP 2 500 000 - 4 200 000; Plein temps

Avantages offerts par ce poste

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental leave

LASA volunteering leave

FlexWork arrangements

Résumé du poste

GrabTaxi Holdings Pte. Ltd. is seeking a Senior Transformation Leader to design and drive multi-year process re-engineering across Grab Support Philippines.

You will standardize SOPs, redesign E2E workflows, and align operating models with regional product capabilities. This role concentrates on business transformation and country-level readiness. As a senior leader, you will harmonize processes across matrixed teams, champion lean methodologies, and partner with regional product, engineering,

Qualifications

• 10-15 years of progressive leadership in BPR, enterprise tech implementations, shared services, or large-scale operations transformation.
• Proven track record mapping end-to-end processes (As-Is/To-Be), establishing SOP governance, and cross-border harmonization.
• Experience leading organizational change, business readiness, and GTM adoption for major software/CRM/ERP rollouts.
• Executive presence with complex, cross-functional stakeholder management (regional product, engineering, operations, country leaders).
• Advanced knowledge of Lean, Six Sigma, TOM design and continuous improvement.

Responsabilités

• Lead end-to-end process redesign and SOP standardization across customer support verticals.
• Drive enterprise transformation and country-level business readiness, including GTM execution.
• Define operating model and future-state evolution with R&R and cross-country alignment.
• Partner with tech teams to identify automation opportunities and AI-enabled workflow improvements.
• Lead change management and post-implementation continuous improvement initiatives.

Connaissances

Leadership

BPR

Change management

Stakeholder management

Lean Six Sigma

Description du poste

GrabTaxi Holdings Pte. Ltd. is seeking a Senior Transformation Leader to design and drive multi-year process re-engineering across Grab Support Philippines.

You will standardize SOPs, redesign E2E workflows, and align operating models with regional product capabilities. This role concentrates on business transformation and country-level readiness. As a senior leader, you will harmonize processes across matrixed teams, champion lean methodologies, and partner with regional product, engineering,