Lead Engagement Associate (4)

AscentPro; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

AscentPro in the Philippines seeks a Lead Engagement Associate to provide excellent customer support for assigned leads, guiding them through the inquiry process to apply and reach enrollment targets. You will master the MMDC model, marketing tools, admissions and enrollment systems, and support the Marketing and Admissions team as needed.

Responsibilities include timely multi‑channel communications, guiding leads to application, aiding marketing efforts, and reporting feedback to improve

Qualifications

• Must be Filipino citizen.
• College graduate of any course.
• High school graduate acceptable with business/marketing comms and good communication skills.
• 2+ years in customer care, admissions, or business processing; 6 months–1 year in BPO.
• LinkedIn skills: customer service, customer engagement, customer support, admissions, product marketing, social media, problem‑solving.
• Experience in Business Processing, Marketing.
• Good moral character.

Responsibilities

• Contribute to enrollment targets by achieving assigned applications targets.
• Communicate with leads promptly across emails, calls, SMS, viber, chat, and social media; monitor progress to application.
• Assist in marketing activities that engage leads.
• Know the admissions process and marketing efforts to ensure information is complete and up-to-date.
• Provide excellent customer assistance and prompt resolution of customer needs for easy application experience.
• Coordinate with internal support groups for answers to queries.
• Report data, feedback, and recommendations to supervisor for progress improvements.
• Assist parents and students with the application process when requested.

Skills

Customer service

Communication

Admissions

Marketing

BPO experience

Education

College degree

High school diploma acceptable with experience

Tools

CRM software

Marketing tools

Job description

About the job Lead Engagement Associate (4)

Summary:
The Lead Engagement Associate will provide the best customer support to assigned leads, and assist them
throughout the inquiry process leading them to apply and meet the applications target. The role entails mastering the MMDC model, programs, admissions, and enrollment process, and use of the marketing tools and systems. The Associate is expected to also lend support to the Marketing and Admissions team when requested.

MAJOR RESPONSIBILITIES:

• Contribute to the achievement of the Schools enrollment target by achieving your assigned applications targets
• Communicate with leads in a prompt and timely manner from various channels (emails, calls, SMS, viber, chat, social media), monitor their progress up to the application, and do needed follow-ups using customer service platforms and tools
• Assist in marketing activities that engage leads
• Knowledgeable of the admissions process and marketing efforts to provide ensure the information provided is complete and up-to-date
• Provide excellent customer assistance and ensure prompt resolution to customer needs for an easy application experience
• Coordinate with internal support groups who can provide answers to customer queries
• Report to the supervisor and provide data, customer feedback, and recommendations for progress reports that would improve the quality of service, productivity, and profitability
• Report to the Learning Hub to assist interested parents and students with the application process when requested

QUALIFICATIONS:

• Must be a Filipino citizen;
• College Graduate of any course/s
• Can considerhigh school graduate taking up business administration, marketing, management, andcommunication but has to have good communication skills.
• With at least two (2) years of related working experience in customer care, admissions, and/or business processing, sales &marketing; with at least 6 months- 1 year of experience in BPO
• For LinkedIn - Skills in Customer service, customer engagement, customer support, good oral and written communication, admissions, product marketing, financial services, social media, problem-solving, people skills
• Experience - Business Processing, Marketing
• Good moral character

KEY COMPETENCIES:

• Customer care and support
• Report Creation and Tracking (monitor, report, and cascade of feedback from students and parents)
• Relationship management with process keepers and manager

MMDCHIRING PROCESS:

• Pre-screening interview using the pre-screening template
• Endorse to ASCENTPRO POC
• Please attach the CV
• Copy the profile summary in the email
• Resume Format : Role_Last Name,First Name (Leads Engagement Associate_Dela Cruz, Juan)
• ASCENTPRO POC to send to the client
• Interview with the General/Admin Manager (Final Interview - 1 round)
• Job Offer
• Onboarding