Customer Service Assistant (Shopify E-commerce)

Remote VA; Philippines; Remote; PHP 1,162,790 - 1,744,185; Full time

Benefits offered by this job

Remote work opportunity

Competitive compensation

Dynamic work environment

Job summary

A remote services company is seeking a detail-oriented Customer Service Assistant to handle order updates and vendor communication. The role involves managing Shopify orders, customer inquiries, and invoice reconciliation. Ideal candidates must have experience in customer service and e-commerce, excellent communication skills, and proficiency in relevant tools. This position offers competitive compensation and a flexible remote work environment.

Qualifications

• Previous experience in customer service, e-commerce, or order management.
• Proficiency in Shopify with experience handling orders.
• Excellent written and verbal communication skills.

Responsibilities

• Process and update Shopify orders ensuring accuracy.
• Communicate with vendors to track orders and resolve issues.
• Manage customer inquiries via email and communication platforms.

Skills

Customer service experience

E-commerce management

Communication skills

Proficiency in Shopify

Organizational skills

Tools

Excel

Shopify

VRP

Brightpearl

Slack

Front App

Job description

About the Role:

We are looking for a detail-oriented Customer Service Assistant to join our team. This role involves managing order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking. The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

Key Responsibilities:

• Process and update Shopify orders, ensuring accuracy and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders, and resolve issues.
• Manage customer inquiries via email and other communication platforms.
• Reconcile invoices and track purchase orders (POs).
• Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
• Ensure seamless coordination between vendors, customers, and internal teams.

Requirements:

• Previous experience in customer service, e-commerce, or order management.
• Proficiency in Shopify, with experience handling orders and vendor communication.
• Strong skills in Excel, VRP, Brightpearl, Slack, and Front App.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a remote environment and manage tasks efficiently.

What We Offer:

• Remote work opportunity with a flexible and collaborative team.
• Competitive compensation based on experience.
• A dynamic and fast-paced work environment.