Lead Concierge Supervisor – Guest Services

Seda Hotels Group; Quezon City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Seda Vertis North in Quezon City is seeking a Concierge Supervisor to oversee concierge operations and ensure guests receive prompt, personalized, and professional assistance throughout their stay.

The role will supervise the Concierge team and coordinate with Front Office, Bell Service, Housekeeping, Security, and other departments to deliver smooth service. You will handle guest concerns, arrange transportation, luggage, local recommendations, and training for staff.

Qualifications

• Requires a degree in Hotel/Restaurant Management, Tourism, Hospitality Management, or related field.
• At least 2–3 years in Concierge, Guest Services, Front Office, or similar hotel role.
• Preferably with supervisory or team-leading experience.

Responsibilities

• Oversee concierge operations and supervise the Concierge team.
• Coordinate guest services with Front Office, Bell Service, Housekeeping, Security, and other departments.
• Assist with guest concerns, monitor daily operations, and endorse shifts.
• Arrange transportation, luggage handling, local recommendations, and special requests.
• Support training and development of Concierge staff.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Problem solving

Organization

Shift work

Local knowledge

Education

Hotel/Restaurant Management or related

Job description

Seda Vertis North in Quezon City is seeking a Concierge Supervisor to oversee concierge operations and ensure guests receive prompt, personalized, and professional assistance throughout their stay.

The role will supervise the Concierge team and coordinate with Front Office, Bell Service, Housekeeping, Security, and other departments to deliver smooth service. You will handle guest concerns, arrange transportation, luggage, local recommendations, and training for staff.