Concierge Supervisor

Seda Hotels Group; Quezon City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Seda Vertis North in Quezon City is seeking a Concierge Supervisor to oversee concierge operations and ensure guests receive prompt, personalized, and professional assistance throughout their stay.

The role will supervise the Concierge team and coordinate with Front Office, Bell Service, Housekeeping, Security, and other departments to deliver smooth service. You will handle guest concerns, arrange transportation, luggage, local recommendations, and training for staff.

Qualifications

• Requires a degree in Hotel/Restaurant Management, Tourism, Hospitality Management, or related field.
• At least 2–3 years in Concierge, Guest Services, Front Office, or similar hotel role.
• Preferably with supervisory or team-leading experience.

Responsibilities

• Oversee concierge operations and supervise the Concierge team.
• Coordinate guest services with Front Office, Bell Service, Housekeeping, Security, and other departments.
• Assist with guest concerns, monitor daily operations, and endorse shifts.
• Arrange transportation, luggage handling, local recommendations, and special requests.
• Support training and development of Concierge staff.

Skills

Customer service

Communication

Interpersonal skills

Team leadership

Problem solving

Organization

Shift work

Local knowledge

Education

Hotel/Restaurant Management or related

Job description

Seda Vertis North is looking for a Concierge Supervisor to oversee concierge operations and ensure guests receive prompt, personalized, and professional assistance throughout their stay.

The role will supervise the Concierge team and oversee guest assistance including transportation arrangements, luggage handling, local recommendations, special requests, and coordination of other guest services. The Concierge Supervisor will also work closely with Front Office, Bell Service, Housekeeping, Security, and other hotel departments to ensure smooth and efficient service delivery.

The position will assist in handling guest concerns, monitor daily operations and shift endorsements, maintain service standards, and support the training and development of Concierge team members.

Qualifications

• Graduate of Hotel and Restaurant Management, Tourism, Hospitality Management, or a related course
• At least 2 to 3 years of experience in Concierge, Guest Services, Front Office, or a similar role in a hotel environment
• Preferably with previous supervisory or team-leading experience
• Strong customer service, communication, and interpersonal skills
• Good knowledge of guest assistance, transportation coordination, luggage services, and local destinations and attractions
• Able to handle guest requests and concerns professionally and efficiently
• Organized, resourceful, detail-oriented, and able to manage multiple guest requirements
• Strong coordination and problem-solving skills
• Willing to work on shifting schedules, weekends, and holidays
• Willing to be assigned at Seda Vertis North, Quezon City