Customer Experience & Concierge Supervisor

RUSTAN COMMERCIAL CORPORATION; Makati; Presencial; PHP 335 000 - 502 000; Tempo integral

Resumo da oferta

Rustan Commercial Corporation in Makati is seeking a supervisory role for concierge operations to ensure smooth service at the store’s counters, including alterations, gift wrapping, and private imprints. The position emphasizes customer-focused service and adherence to company standards across all counter activities.

The role requires a college degree in Business and Hospitality and at least 2 years in a service-oriented environment, with strong emphasis on complaints handling, training, and

Qualificações

• College degree in Business and Hospitality is required.
• 2 years work experience in service-oriented industry is preferred.

Responsabilidades

• Oversees the daily operations of the store’s concierge, private imprints, alteration services area and gift wrapping counters to ensure quality service to customers.
• Reports incidents, irregularities, and customer complaints requiring superior’s action; coordinates corrective measures.
• Recommends policies and procedures to improve customer service and loyalty programs; ensures implementation across counters.
• Prepares staff shifting schedules and allocates work assignments to meet quality standards; evaluates staff performance.
• Monitors the preparation of monthly performance/productivity reports for timely delivery.
• Requests new equipment/supplies for requisition to maintain adequate stock.
• Maintains cleanliness and orderliness of counters to ensure compliance with standards.
• Secures counter merchandise to prevent pilferage/loss.
• Education
• Experience
• Technical Competencies
• Behavioral Competencies

Conhecimentos

Computer literacy

Merchandise knowledge

Complaint handling

Training

International trading knowledge

Formação académica

College degree in Business and Hospitality

2 years work experience in service-oriented industry

Descrição da oferta de emprego

Rustan Commercial Corporation in Makati is seeking a supervisory role for concierge operations to ensure smooth service at the store’s counters, including alterations, gift wrapping, and private imprints. The position emphasizes customer-focused service and adherence to company standards across all counter activities.

The role requires a college degree in Business and Hospitality and at least 2 years in a service-oriented environment, with strong emphasis on complaints handling, training, and