Lead, Centralized Scheduling & Workforce Management

Bon Secours Mercy Health

Taguig

On-site

PHP 900,000 - 1,300,000

Full time

14 days+

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Benefits offered by this job

HMO coverage

Retirement plan

Life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation

Sick leave

SSS & PhilHealth & Pag-IBIG

Flexible working model

Culture events & service opportunities

Learning & mentorship

Career growth pathways

Collaborative office spaces

Job summary

Bon Secours Mercy Health Global Business Services - Manila is seeking a Team Lead - Workforce Management to lead centralized scheduling across supported healthcare departments, ensuring accurate schedule development, staffing efficiency and policy compliance. The role partners with U.S.

leaders and cross‑functional teams to optimize coverage, monitor KPIs and drive continuous improvement in scheduling accuracy and service quality.

Qualifications

3+ years using staffing or workforce scheduling software in a 24/7 healthcare environment.
3+ years in a lead, supervisory or people leadership role.
Experience with multiple stakeholders and cross-functional teams.
Experience with workforce planning, schedule optimization and staffing coordination.
UKG Workforce Management Certification preferred on hire and required within 12 months.

Responsibilities

Lead and coach a team of scheduling professionals, fostering collaboration, accountability and continuous improvement.
Monitor team performance and address performance concerns through coaching, feedback and development plans.
Ensure scheduling services meet established service levels and customer service expectations.
Collaborate with department leaders to develop balanced schedules that meet coverage requirements, staffing standards and skill mix needs.
Oversee schedule creation and maintenance within workforce management systems to ensure accurate and timely staffing coverage.
Identify staffing gaps and communicate workforce needs to department leadership and recruitment partners.
Manage schedule adjustments, shift coverage requests and ongoing schedule optimization activities.
Ensure compliance with approved pay practices, workforce policies and organizational procedures.
Support premium pay administration and critical staffing incentive programs while maintaining policy adherence.
Review and promote timecard accuracy and workforce management data integrity.
Serve as an escalation point for scheduling inquiries and workforce management concerns.
Coordinate onboarding communications and scheduling-related support for new hires.
Develop and maintain scheduling process documentation, job aids and training materials.
Monitor key performance indicators (KPIs), analyze operational trends and provide workforce reporting to leadership.
Partner with labor relations and leadership teams to support workforce compliance and minimize organizational risk where applicable.
Drive continuous improvement initiatives that enhance scheduling effectiveness, operational efficiency and service quality.