Manager – Nursing Workforce Scheduling Optimization

Bon Secours Mercy Health; Taguig; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Group life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation and sick leave

SSS/PhilHealth/Pag-IBIG contributions

Flexible working model

Learning and development programs

Career growth opportunities

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Manager, Workforce Optimization to lead centralized staffing, scheduling and workforce planning for U.S. healthcare services.

This role drives efficiency, data-driven decision making and continuous process improvement to optimize labor resources and service levels. Operating within a Global Business Services environment, you will partner with clinical, operational, HR and finance leaders to align workforce resources with

Qualifications

• 7+ years of experience in workforce management, staffing operations or scheduling in healthcare or BPO environments.
• 7+ years of leadership experience managing operational teams.
• Experience supporting hospital or healthcare operations preferred.
• Knowledge of workforce planning methodologies and forecasting required.
• Experience managing workforce management technologies and scheduling platforms preferred.
• Strong analytical, stakeholder management and process improvement skills required.

Responsibilities

• Lead centralized staffing, workforce planning and scheduling operations for U.S. healthcare services.
• Set goals, service standards and performance expectations.
• Monitor productivity, quality and service delivery metrics.
• Provide leadership, coaching and development for scheduling and workforce teams.
• Ensure consistent execution of staffing and scheduling processes across operations.
• Develop and implement workforce optimization strategies to improve labor utilization.
• Manage staffing allocation, scheduling workflows and capacity planning.
• Collaborate with operational leaders on forecasting and labor management.
• Analyze workforce trends and identify risks and opportunities.
• Support enterprise-wide workforce planning and centralized staffing programs.
• Establish KPIs, SLAs and benchmarks and report performance to leadership.
• Analyze reports to evaluate productivity and service quality.
• Drive accountability for targets and business objectives.
• Present workforce trends and recommendations to stakeholders.
• Use data analytics to support workforce decisions and improvements.
• Lead process improvement initiatives and technology optimizations.
• Promote continuous improvement and best practices across teams.

Skills

Workforce planning

Forecasting

Staffing operations

Scheduling operations

Performance management

Operational analytics

Process improvement

Stakeholder management

Change management

Service level management

Team leadership

Education

Bachelor's Degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management or related field

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Manager, Workforce Optimization is responsible for leading centralized workforce planning, staffing and scheduling operations that support U.S. healthcare services. This role drives workforce efficiency, resource utilization and operational performance through effective staffing strategies, data-driven decision-making and continuous process improvement.

Operating within a Global Business Services environment, this role partners with clinical, operational, human resources and finance leaders to ensure workforce resources are aligned with business needs while maintaining service excellence and operational standards.

What you\'ll do

Workforce Operations Leadership

• Lead centralized staffing, workforce planning and scheduling operations supporting healthcare services.

• Establish operational goals, service standards and performance expectations aligned with organizational objectives.

• Monitor productivity, quality and service delivery metrics to ensure operational excellence.

• Provide leadership, coaching and development for scheduling and workforce management teams.

• Ensure consistent execution of staffing and scheduling processes across supported operations.

Workforce Planning and Resource Optimization

• Develop and implement workforce optimization strategies to improve labor utilization and scheduling effectiveness.

• Manage staffing allocation, scheduling workflows and capacity planning activities.

• Collaborate with operational leaders to support workforce forecasting and labor management initiatives.

• Analyze workforce trends and staffing metrics to identify operational risks and improvement opportunities.

• Support enterprise-wide workforce planning and centralized staffing programs.

Performance Management and Analytics

• Establish and manage key performance indicators, service level agreements and operational benchmarks.

• Analyze operational reports to evaluate productivity, workforce efficiency and service quality.

• Drive accountability for achieving performance targets and business objectives.

• Present workforce performance trends, insights and recommendations to leadership stakeholders.

• Use data analytics to support strategic workforce decisions and operational improvements.

Process Improvement and Transformation

• Lead initiatives that improve operational efficiency, process standardization and service delivery.

• Identify workflow gaps and implement solutions that improve workforce management outcomes.

• Support implementation and optimization of workforce management and scheduling technologies.

• Participate in operational transformation, transition and change management initiatives.

• Promote continuous improvement and best practices across teams and functions.

Stakeholder Engagement

• Collaborate with clinical, operational, finance, human resources and administrative leaders to address workforce needs.

• Serve as a strategic partner for staffing and scheduling initiatives.

• Facilitate coordination between global and U.S.-based stakeholders.

• Build strong relationships that support operational alignment and service excellence.

• Provide workforce insights and recommendations to support business decision-making.

Compliance and Quality Management

• Ensure compliance with organizational policies, labor requirements and workforce management standards.

• Oversee quality assurance activities and operational audits related to staffing and scheduling processes.

• Maintain accurate documentation, reporting and operational procedures.

• Support risk identification, issue resolution and escalation processes.

• Ensure adherence to workforce governance and operational controls.

What you\'ll bring

Experience

• 7+ years of experience in workforce management, staffing operations, scheduling operations, healthcare operations, business process outsourcing or shared services environments required.

• 7+ years of leadership experience managing operational teams required.

• Experience supporting hospital or healthcare operations preferred.

• Knowledge of workforce planning methodologies, labor optimization strategies and forecasting required.

• Experience managing workforce management technologies and scheduling platforms preferred.

• Strong analytical, stakeholder management and process improvement skills required.

Education

• Bachelor\'s Degree in Business Administration, Statistics, Mathematics, Industrial Engineering, Healthcare Administration, Management or related field required.

Certifications and Licensure

• Registered Nurse (RN) license preferred.

• UKG Workforce Management Certification preferred.

Skills

• Workforce planning and forecasting

• Staffing and scheduling operations

• Capacity planning and resource management

• Performance management and reporting

• Operational analytics

• Process improvement and continuous improvement methodologies

• Stakeholder management

• Change management

• Service level management

• Team leadership and people development

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance and wellness allowance

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model based on role and business need

• Mission-driven culture events, outreach and service opportunities

• Learning and development programs, mentorship and career growth pathways

• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.