Senior Workforce Scheduling Specialist

Bon Secours Mercy Health; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Comprehensive HMO and life insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Senior Workforce Scheduling Specialist to develop, maintain and optimize workforce schedules across healthcare departments, ensuring accurate timekeeping and staffing coverage. The role partners with department leaders to improve staffing effectiveness and forecast needs.

You will mentor new associates, resolve complex scheduling inquiries, generate reports and support continuous improvement in workforce management.

Qualifications

• 3+ years experience in workforce scheduling or related field.
• Experience using workforce management software.
• Knowledge of timekeeping and staffing operations.
• Experience in healthcare workforce operations preferred.
• Knowledge of analytics for staffing and forecast is preferred.

Responsibilities

• Serve as SME for workforce scheduling and timekeeping processes.
• Mentor new associates and share knowledge.
• Resolve scheduling inquiries and act as escalation point.
• Forecast staffing needs and develop effective schedules.
• Publish schedules ensuring optimal coverage and skill mix.
• Generate reports and maintain SOPs for workforce management.
• Support system training and user adoption.

Skills

Workforce scheduling

Staffing coordination

Workforce management software

Timekeeping knowledge

Healthcare staffing

Education

Bachelor’s degree in Business Administration, Data Management or a related field

Tools

UKG Workforce Management

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Job Summary

The Senior Workforce Scheduling Specialist is responsible for developing, maintaining and optimizing workforce schedules while ensuring accurate timekeeping practices and staffing coverage across supported healthcare departments.

Operating within a Global Business Services environment, this role supports cross-functional collaboration, operational excellence and service delivery outcomes. The position serves as a subject matter expert for workforce scheduling and timekeeping processes, provides onboarding and mentoring support and partners with department leaders to improve staffing effectiveness and workforce planning.

What you’ll do

• Serve as a subject matter expert for workforce scheduling and timekeeping processes, providing guidance, coaching and onboarding support to team members
• Support the development of new associates through mentoring, knowledge sharing and best practice reinforcement
• Resolve complex scheduling and timekeeping inquiries and act as an escalation point for operational issues
• Collaborate with department leaders and internal stakeholders to forecast staffing needs and develop effective workforce schedules
• Create, maintain and update employee schedules within workforce management systems in accordance with organizational policies and procedures
• Review staffing requirements and ensure schedules align with anticipated patient volumes, operational demands and budget considerations
• Manage schedule requests including paid time off, schedule changes and employee preferences based on established guidelines
• Balance and publish schedules to achieve appropriate staffing coverage, skill mix and operational efficiency
• Assign roles and shift coverage based on department-specific requirements and workforce capabilities
• Identify staffing gaps and coordinate proactive scheduling strategies to minimize coverage risks
• Maintain accurate staffing data and monitor open shift requirements within scheduling systems
• Review, audit and maintain employee timecards to ensure accuracy and compliance with approved pay practices and organizational policies
• Investigate and resolve timekeeping discrepancies prior to payroll processing deadlines
• Prepare and distribute scheduling, staffing and workforce management reports for department leaders
• Develop and maintain standard operating procedures, workflow documentation and reference materials
• Support continuous improvement initiatives to enhance scheduling effectiveness, workforce utilization and service quality
• Participate in meetings, training sessions and organizational projects related to workforce management operations
• Provide support for workforce management system training and user adoption when needed

What you’ll bring

Experience

• 3 or more years of experience in workforce scheduling, staffing coordination or workforce management required
• Experience using workforce management and scheduling software required
• Knowledge of timekeeping, workforce planning and staffing operations required
• Experience supporting healthcare workforce operations preferred
• Knowledge of workforce analytics, staffing optimization and schedule forecasting preferred

Education

• Bachelor’s degree in Business Administration, Data Management or a related field required

Certifications

• UKG Workforce Management Certification preferred upon hire
• UKG Workforce Management Certification required within 12 months of hire

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance and wellness allowance
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model based on role and business need
• Mission-driven culture events, outreach and service opportunities
• Learning and development programs, mentorship and career growth pathways
• Collaborative office spaces and engagement activities

Benefits may vary based on employment terms and role.