Lead Application Support Engineer – Production & Incidents

Private Advertiser; Metro Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Private Advertiser is seeking a senior professional with extensive experience in application production support, incident management, and root-cause analysis to ensure stable enterprise-grade applications. The role emphasizes hands-on release management, monitoring, and strong SQL/data skills for reliable operations.

Ideal candidates will bring proficiency in Java/.NET/Python, plus experience with CI/CD and container technologies like Docker/Kubernetes, and preferably background in banking or

Qualifications

• At least 5 years of experience in application production support, software development, or technical operations within an enterprise environment.
• Strong experience in L2/L3 application support, incident and problem management, root cause analysis, and troubleshooting production applications.
• Proficiency in Java, .NET, or Python, SQL/database querying, and experience working with relational databases, operating systems, and n-tier web applications.
• Hands-on experience with production releases, patch management, preventive maintenance, and application monitoring; familiarity with CI/CD, Docker, or Kubernetes is an advantage.
• Experience supporting banking or financial applications and working in an ITIL-driven environment is highly preferred.

Skills

5+ years experience in app support

L2/L3 application support

Incident & problem management

Root cause analysis

Java / .NET / Python

SQL & relational databases

CI/CD familiarity

Tools

Docker

Kubernetes

SQL tooling

Job description

Private Advertiser is seeking a senior professional with extensive experience in application production support, incident management, and root-cause analysis to ensure stable enterprise-grade applications. The role emphasizes hands-on release management, monitoring, and strong SQL/data skills for reliable operations.

Ideal candidates will bring proficiency in Java/.NET/Python, plus experience with CI/CD and container technologies like Docker/Kubernetes, and preferably background in banking or