Lead AFCS Specialist

ABSI; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

ABSI in Taguig, Philippines, is seeking an experienced professional to oversee manpower deployment and maintenance standards. Responsibilities include managing team performance, technical troubleshooting, and ensuring client satisfaction with thorough reporting.

The ideal candidate will possess excellent skills in Excel and Google tools, demonstrate strong communication and analytical abilities, and have a valid driving license.

Qualifications

• Driving License for restriction 2, and can drive Manual Transmission car.
• Advanced to Excellent knowledge on Excel and Google tools.
• Excellent oral and written communication skills.
• Strong analytical and decision‑making skills.
• Ability to mentor, train and manage a team.
• Strong technical knowledge on hardware troubleshooting.
• Willingness to be deployed in any LRT/MRT3 office and stations.
• Flexibility to work on shifting schedules.

Responsibilities

• Oversees manpower deployment and performance across all three lines.
• Maintain timekeeping and personnel records.
• Implements and enforces maintenance standards, policies, and procedures.
• Monitors resolution of RSD tickets and maintenance activities.
• Notifies the client for escalated RSD tickets.
• Responsible for monitoring performance reports needed by the client.
• Prepares and submits maintenance incident reports.
• Documents and prepares daily progress reports and activity logs.
• Provides insights to lessen AFCS faults.
• Conducts coaching and training sessions for technicians.
• Organizes workflow and ensures understanding of duties.
• Passes information from upper management to employees.

Skills

Driving License for restriction 2

Excellent knowledge on Excel and Google tools

Excellent oral and written communication skills

Strong analytical and decision‑making skills

Ability to mentor and manage a team

Technical knowledge on hardware troubleshooting

Job description

Job Roles and Responsibilities

• Oversees manpower deployment and performance across all three lines.
• Maintain timekeeping and personnel records.
• Implements and enforces maintenance standards, policies, and procedures across all three lines.
• Monitors and ensures timely and adequate resolution of all RSD tickets and other maintenance activities.
• Responsible in notifying the client for escalated RSD tickets.
• Responsibility for all monitoring and performance reports needed by the client.
• Prepares and submits maintenance incident reports.
• Reporter's Form - Personnel Requisition Form.
• Documents and prepares daily progress reports and maintenance activity logs.
• Provides insights and recommendations to lessen AFCS faults.
• Conducts coaching and training sessions for senior and junior technicians.
• Organizes workflow and ensures that employees understand their duties or delegated tasks.
• Responsible for passing on information from upper management to employees and vice versa.

Job Qualifications

• Driving License for restriction 2, and can drive Manual Transmission car.
• Advance to Excellent knowledge on Excel and Google tools.
• Excellent oral and written communication skills.
• Strong analytical and decision‑making skills.
• Ability to mentor, train and manage a team.
• Has strong technical knowledge on hardware troubleshooting.
• Must be willing to be deployed in any LRT/MRT3 office and stations.
• Flexibility to work on shifting schedules.

Other Information

No. of Working Days (In a Month): 26

Target KPI: Are there any Specific T