AFCS Maintenance Lead & Training Coach

Asti Business Services Inc.; Parañaque; On-site; PHP 502,200 - 781,200; Full time

Job summary

Asticom Group of Companies is seeking a proactive Operations Supervisor to oversee manpower deployment, timekeeping, and maintenance standards across three lines. You will monitor RSD tickets, notify clients of escalations, and ensure timely reporting on performance and incidents.

You will also prepare daily progress logs, share insights to reduce faults, and coach both senior and junior technicians while organizing workflows and communicating effectively with upper management.

Qualifications

• Valid driving license and ability to drive manual transmission.
• Advanced to excellent knowledge of Excel and Google tools.
• Excellent oral and written communication skills.
• Strong analytical and decision-making skills.
• Ability to mentor, train and manage a team.
• Strong technical knowledge on hardware troubleshooting.
• Willing to be deployed in any LRT/MRT3 office and stations.
• Flexibility to work on shifting schedules.

Responsibilities

• Oversees manpower deployment and performance across all three lines.
• Maintain timekeeping and personnel records.
• Implements and enforces maintenance standards, policies, and procedures across all three lines.
• Monitors and ensures timely and adequate resolution of all RSD tickets and other maintenance activities.
• Responsible for notifying the client for escalated RSD tickets.
• Responsible for all monitoring and performance reports needed by the client.
• Prepares and submits maintenance incident reports.
• Document and prepare daily progress reports and maintenance activity logs.
• Provides insights and recommendations to lessen AFCS faults.
• Conducts coaching and trainings sessions for senior and junior technicians.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Responsible for passing on information from upper management to employees and vice versa.

Skills

Driving license

Analytical thinking

Mentoring and team management

Communication skills

Tools

Excel

Google tools

Job description

Asticom Group of Companies is seeking a proactive Operations Supervisor to oversee manpower deployment, timekeeping, and maintenance standards across three lines. You will monitor RSD tickets, notify clients of escalations, and ensure timely reporting on performance and incidents.

You will also prepare daily progress logs, share insights to reduce faults, and coach both senior and junior technicians while organizing workflows and communicating effectively with upper management.