Entry-Level Customer Service Representative — Growth & Training

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY; Taytay; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary up to ₱25,000

On-the-job training

Career progression

Health benefits

Flexible scheduling

Job summary

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is urgently hiring Customer Service Representatives (CSRs) for Taytay, Rizal. This full-time role welcomes fresh graduates and offers a competitive salary up to ₱25,000 per month.

As a CSR, you serve as the primary contact between clients and customers, delivering professional, courteous support across multiple channels. Responsibilities include handling inquiries, providing product information, documenting interactions, processing requests, and

Qualifications

• Fresh graduates or entry-level candidates with little to no prior customer service experience.
• Excellent English proficiency (written and spoken) and professional telephone etiquette.
• Patience, adaptability and a positive attitude when dealing with diverse customers.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or other channels.
• Provide accurate information about products and services and resolve issues promptly.
• Document interactions and maintain records of all transactions.
• Process orders, complaints, and refunds following established procedures.
• Escalate complex issues to supervisors or specialists when needed.
• Follow scripts while maintaining a natural, engaging communication style.
• Contribute to team targets for call handling time and customer satisfaction.
• Participate in training to enhance product knowledge and service skills.

Skills

Strong communication

English proficiency

Multitasking

Punctuality

Customer-centric

Adaptability

Education

Fresh graduates

Tools

Basic computer literacy

Job description

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY is urgently hiring Customer Service Representatives (CSRs) for Taytay, Rizal. This full-time role welcomes fresh graduates and offers a competitive salary up to ₱25,000 per month.

As a CSR, you serve as the primary contact between clients and customers, delivering professional, courteous support across multiple channels. Responsibilities include handling inquiries, providing product information, documenting interactions, processing requests, and