Late-Stage Collections Trainer & Field Coach

Home Credit Philippines; Bacolod; Híbrido; PHP 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage and 


Wellness Leave

Birthday Leave

Descripción de la vacante

Home Credit Philippines is seeking a Late Trainer to coach field staff in late-stage collection techniques, develop materials, and lead workshops ensuring compliant recovery.

You will observe employees in real-world settings, customize content, assess progress, and provide ongoing feedback. The role requires at least 2 years in training, knowledge of safety standards, and strong communication in English and Tagalog; travel to roving areas is expected.

Formación

• Minimum of 2 years’ experience in training or related roles.
• Proficient in training methodologies and techniques.
• Knowledge of safety regulations and compliance standards.
• Strong commitment to developing others.
• Target-driven with ability to work under minimal supervision.
• Excellent interpersonal skills; fluent in English and Tagalog (1 local dialect).
• Willingness to travel to Metro Manila areas or designated roving zones.

Responsabilidades

• Observe and coach employees in the field to improve performance.
• Deliver training programs in real-world settings and customize content for trainees.
• Assess trainee progress and adjust training methods accordingly.
• Prepare reports on training outcomes and suggest improvements; maintain attendance and evaluations.
• Facilitate off-boarding and provide feedback and coaching to trainees.
• Promote safety and compliance awareness among trainees and ensure regulatory alignment.
• Facilitate product knowledge and cross-skilling.
• Create training materials and collaborate with departments to align efforts.
• Adjust training approaches as workforce needs evolve.

Conocimientos

Training delivery

Safety compliance

People development

Communication skills

Analytical thinking

Decision making

Field roving

Descripción del empleo

Home Credit Philippines is seeking a Late Trainer to coach field staff in late-stage collection techniques, develop materials, and lead workshops ensuring compliant recovery.

You will observe employees in real-world settings, customize content, assess progress, and provide ongoing feedback. The role requires at least 2 years in training, knowledge of safety standards, and strong communication in English and Tagalog; travel to roving areas is expected.