Collections Trainer — On-Site Training Lead (Clark)

Aitomic Jobs; Mabalacat; Hybrid; PHP 420,000 - 540,000; Full time

Job summary

Sutherland in Clark, Pampanga, is seeking a Trainer | Collections to develop and deliver training materials, facilitate multi-week new hire training, and coach staff to meet performance metrics. On-site role starting 2026-09-09.

Ideal candidates have 2–3 years in collections as agents and 1–2 years as trainers, a bachelor's degree, and strong English communication. Proficiency in MS Office is essential; willingness to work shifts.

Qualifications

• 2–3 years collections agent experience in a contact center.
• 1–2 years as a collections trainer.
• Bachelor’s degree in any field (education or communication preferred) not required.
• Strong English verbal and written communication skills.

Responsibilities

• Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
• Fill out accurate reports and maintain communications with clients and team members.
• Facilitate multi-week transmission & blended type new hire training & nesting.
• Supervise and coach learners in nesting & BQM type environments; provide feedback.
• Coach trainees to meet performance metrics and support on-the-job training as needed.

Skills

Collections experience

Training delivery

English proficiency

MS Office proficiency

Education

Bachelor’s degree

Tools

MS Office Suite

Job description

Sutherland in Clark, Pampanga, is seeking a Trainer | Collections to develop and deliver training materials, facilitate multi-week new hire training, and coach staff to meet performance metrics. On-site role starting 2026-09-09.

Ideal candidates have 2–3 years in collections as agents and 1–2 years as trainers, a bachelor's degree, and strong English communication. Proficiency in MS Office is essential; willingness to work shifts.