Area Collections Lead – Field Ops & Growth

Home Credit Philippines; Iloilo; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable performance-based"

HMO on Day 1 and dependents coverage

Mental health and wellness support

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning

Job summary

Home Credit Philippines is seeking an Area Manager to drive collections across the assigned areas and coordinate with Field Supervisors to meet department targets. You will conduct visits to ensure alignment of processes, provide coaching, and lead monthly performance reviews with supervisors.

The role requires owning a motorbike, a valid license, and at least 3 years in field collections plus 2 years in a senior supervisory role. A permanent dayshift and opportunities for learning are offered.

Qualifications

• Owns a motorcycle with ORCR and Deed of Sale.
• Valid motorcycle driver's license.
• At least 3 years’ experience in field collection in the assigned region.
• Minimum 2 years’ experience as Area Manager or Senior Supervisor.
• Advanced knowledge of MS Office.

Responsibilities

• Drives collections for specific clusters/areas and aligns performance with department targets.
• Conduct visits to check Field Collectors and Field Collection Supervisors work; motorbike preferred.
• Visit local offices to ensure alignment of processes and team goals; conduct team meetings.
• Provide regular feedback and coaching to assigned Field Supervisor on performance.
• Conduct monthly performance reviews and set goals with supervisors.
• Ensure dissemination and implementation of communications, processes, policies, and compliance tasks.
• Create and maintain field collection policy and monitor adherence.
• Monitor collection trends, reports, and targets; act to meet goals.
• Execute game plans and calibrations on assigned areas set by Collections Management.
• Communicate and cooperate with external agencies.
• Propose changes to field collection processes to optimize it.
• Monitor employee conduct and compliance with company policies.
• Analyze KPIs of assigned groups to determine needed interventions to meet monthly targets.
• Maintain historical KPI data and evaluate programs and actions.
• Define objectives and KPI targets for collections teams.
• Ensure execution of company initiatives in the assigned areas and monitor.
• Collaborate with Collections Management and HR for recruitment and staffing.
• Work with Collection Regional Manager on engagement and process improvement.

Tools

MS Office

Job description

Home Credit Philippines is seeking an Area Manager to drive collections across the assigned areas and coordinate with Field Supervisors to meet department targets. You will conduct visits to ensure alignment of processes, provide coaching, and lead monthly performance reviews with supervisors.

The role requires owning a motorbike, a valid license, and at least 3 years in field collections plus 2 years in a senior supervisory role. A permanent dayshift and opportunities for learning are offered.