Language Training & CX Coaching Lead

Cognizant; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Career growth

Strong benefits

Work-life balance

Job summary

Cognizant is seeking a dynamic Language Trainer to elevate customer experience by improving frontline teams' communication skills. You will design curricula, create materials, and facilitate English language and soft skills training across classroom, virtual, and hybrid formats.

In this role, you will tailor programs using performance data, apply adult learning principles, and deliver engaging sessions for new hires and tenured staff. Onsite work in Bridgetowne, Quezon City is required.

Qualifications

• Design and deliver language training tailored to client requirements.
• Develop and update lesson plans, materials, and assessments for English and communication skills.
• Apply adult learning principles and blended learning techniques in sessions.
• Adapt programs based on performance data and learner levels.
• Facilitate classroom, virtual, and hybrid training for new hires and staff.

Responsibilities

• Lead language training sessions and assess learner progress.
• Provide actionable feedback and maintain training records to ensure compliance.

Skills

Communication coaching

Facilitation skills

Interpersonal skills

Verbal communication

Written communication

Education

Some college/2nd year at least

Coaching or training certification

Tools

CRM platforms

Assessment tools

Job description

Cognizant is seeking a dynamic Language Trainer to elevate customer experience by improving frontline teams' communication skills. You will design curricula, create materials, and facilitate English language and soft skills training across classroom, virtual, and hybrid formats.

In this role, you will tailor programs using performance data, apply adult learning principles, and deliver engaging sessions for new hires and tenured staff. Onsite work in Bridgetowne, Quezon City is required.