CX Language Training Coach (Onsite)

Cognizant; Quezon City; On-site; PHP 469,000 - 759,000; Full time

Job summary

Cognizant is seeking a dynamic Language Trainer to elevate frontline communication skills and customer experience through expert language coaching and curriculum design.

You will develop English language and communication training, facilitate in-person, virtual, and hybrid sessions, and tailor programs using performance data. Candidates should have 3+ years in CX/training, strong facilitation, and a solid grounding in adult learning principles.

Qualifications

• Completed at least 2nd year of college with no back subjects.
• Amenable to work onsite in Bridgetowne, Quezon City.
• 3+ years of experience in customer experience, training, or communication coaching.
• Proven track record of designing and delivering impactful training programs.
• Strong interpersonal and facilitation skills.
• Excellent verbal and written communication abilities.
• Familiarity with CX metrics and tools (e.g., CSAT, NPS, CRM platforms) and coaching/training certifications.
• Experience in a BPO or service-oriented environment.
• Knowledge of adult learning principles and instructional design.

Responsibilities

• Designs and develops language training curricula aligned with client, account, and business requirements.
• Creates and updates training materials, lesson plans, assessments, and learning resources for English language and communication skills.
• Incorporates adult learning principles, blended learning approaches, and facilitation best practices.
• Customizes programs based on performance data, training needs analysis, and learner proficiency levels.
• Facilitates classroom, virtual, and hybrid language training sessions for new hires and tenured employees.
• Delivers training on grammar, pronunciation, listening comprehension, vocabulary, fluency, accent neutralization, and soft skills.
• Maintains a high level of learner engagement and ensures a safe, inclusive learning environment.
• Conducts language assessments for new hires to evaluate speaking, listening, writing proficiency, and customer service skills using a specialized assessment tool.
• Provides clear, actionable feedback to learners.
• Documents assessment results accurately and maintain training and assessment records.

Skills

Interpersonal skills

Facilitation skills

Verbal & written communication

CX metrics familiarity

Coaching certification

Education

College sophomore with clear record

Tools

CRM platforms

Assessment tool

e-learning platforms

Job description

Cognizant is seeking a dynamic Language Trainer to elevate frontline communication skills and customer experience through expert language coaching and curriculum design.

You will develop English language and communication training, facilitate in-person, virtual, and hybrid sessions, and tailor programs using performance data. Candidates should have 3+ years in CX/training, strong facilitation, and a solid grounding in adult learning principles.