Communications Coach/Language Trainer

Cognizant; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Career growth

Strong benefits

Work-life balance

Job summary

Cognizant is seeking a dynamic Language Trainer to elevate customer experience by improving frontline teams' communication skills. You will design curricula, create materials, and facilitate English language and soft skills training across classroom, virtual, and hybrid formats.

In this role, you will tailor programs using performance data, apply adult learning principles, and deliver engaging sessions for new hires and tenured staff. Onsite work in Bridgetowne, Quezon City is required.

Qualifications

• Design and deliver language training tailored to client requirements.
• Develop and update lesson plans, materials, and assessments for English and communication skills.
• Apply adult learning principles and blended learning techniques in sessions.
• Adapt programs based on performance data and learner levels.
• Facilitate classroom, virtual, and hybrid training for new hires and staff.

Responsibilities

• Lead language training sessions and assess learner progress.
• Provide actionable feedback and maintain training records to ensure compliance.

Skills

Communication coaching

Facilitation skills

Interpersonal skills

Verbal communication

Written communication

Education

Some college/2nd year at least

Coaching or training certification

Tools

CRM platforms

Assessment tools

Job description

We are seeking a dynamic and empathetic Language Trainer with a strong background in communication coaching and training. This role is pivotal in elevating the customer experience by enhancing the communication skills of frontline teams, ensuring consistent, empathetic, and effective interactions across all customer touchpoints.

Why Join Us?

At Cognizant, we don't just offer jobs-we build careers that thrive in the digital era.

• Growth That Matters - Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat-you're building a future.
• Support That Empowers - A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires - Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

What You'll Be Doing:

• Designs and develops language training curricula aligned with client, account, and business requirements.
• Creates and updates training materials, lesson plans, assessments, and learning resources for English language and communication skills.
• Incorporates adult learning principles, blended learning approaches, and facilitation best practices.
• Customizes programs based on performance data, training needs analysis, and learner proficiency levels.
• Facilitates classroom, virtual, and hybrid language training sessions for new hires and tenured employees.
• Delivers training on grammar, pronunciation, listening comprehension, vocabulary, fluency, accent neutralization, and soft skills.
• Maintains a high level of learner engagement and ensures a safe, inclusive learning environment.
• Conducts language assessments for new hires to evaluate speaking, listening, writing proficiency, and customer service skills using a specialized assessment tool.
• Provides clear, actionable feedback to learners.
• Documents assessment results accurately and maintain training and assessment records.

Who Thrives Here:

• Completed at least 2nd year of college with no back subjects
• Amenable to work onsite in Bridgetowne, Quezon City
• 3+ years of experience in customer experience, training, or communication coaching.
• Proven track record of designing and delivering impactful training programs.
• Strong interpersonal and facilitation skills.
• Excellent verbal and written communication abilities.
• Familiarity with CX metrics and tools (e.g., CSAT, NPS, CRM platforms) Certification in coaching or training.
• Experience in a BPO or service-oriented environment.
• Knowledge of adult learning principles and instructional design.

Your future starts here-grow, thrive, and make an impact with Cognizant.