Language Coach

Harte Hanks; Taguig; On-site; PHP 502,000 - 725,000; Full time

Job summary

Harte Hanks in Taguig is seeking a Language Coach to support customer care operations by enhancing language proficiency and communication skills among team members, focusing on clarity, tone, and customer-centered interactions. This is a full-time, on-site role based in Taguig.

You will conduct language assessments, facilitate coaching sessions, develop learning materials and tools, and provide real-time feedback on calls, chats, and written communications, while maintaining coaching

Qualifications

• Strong English grammar, vocabulary, pronunciation, and fluency.
• Experience in coaching, feedback delivery, and training facilitation.
• Background in customer service or contact centers.
• Excellent organizational and time-management abilities.
• Willingness to work on-site in Taguig and adapt to schedules.
• Experience in language training or corporate coaching is a plus.

Responsibilities

• Conduct language assessments to gauge proficiency.
• Facilitate coaching sessions and develop learning materials.
• Provide real-time feedback on calls, chats, and written communications.
• Monitor quality scores and identify communication trends.
• Collaborate with operations and training teams to implement improvements.
• Maintain accurate coaching documentation and reporting.

Skills

English proficiency

Coaching skills

Customer service experience

Organizational skills

On-site in Taguig

Education

Bachelor's degree in Communications, English, Education, Linguistics, or related field

Job description

Company Description

Harte Hanks is The Customer Company® and a global leader in customer experience, omnichannel marketing, data services, customer care, fulfillment, and logistics. For nearly a century, the company has helped brands build stronger customer relationships by combining strategy, empathy, and data to deliver measurable business results. Harte Hanks supports leading brands in consumer packaged goods, pharmaceuticals, retail, B2B, and ecommerce, with many long-term client partnerships built on trust and transparency. Its integrated solutions span marketing, analytics, customer service, supply chain optimization, and fulfillment to ensure customers feel recognized and valued at every stage of their journey. The organization offers a collaborative, performance-driven environment for individuals who want to contribute to meaningful customer experiences.

Role Description

The Language Coach role at Harte Hanks is a full-time, on-site position based in Taguig. The Language Coach will support customer care operations by enhancing language proficiency and communication skills among team members, focusing on clarity, tone, and customer-centered interactions. Daily responsibilities include conducting language assessments, facilitating coaching sessions, developing learning materials and tools, and providing real-time feedback on calls, chats, and written communications. The role also involves monitoring quality scores, identifying communication trends, and partnering with operations and training teams to recommend improvements. The Language Coach is expected to maintain accurate coaching documentation and contribute to a positive learning culture that aligns with Harte Hanks’ human-first approach to customer care.

Qualifications

• Strong English language proficiency, including grammar, vocabulary, pronunciation, and conversational fluency.
• Skills in communication coaching, feedback delivery, and facilitation of training or learning sessions.
• Experience in customer service or contact center environments, preferably in customer care.
• Strong organizational and time management skills to balance coaching sessions, assessments, and administrative work.
• Bachelor’s degree in Communication, English, Education, Linguistics, or a related field, or equivalent work experience.
• Willingness to work on-site in Taguig and adapt to changing business needs and schedules.
• Experience in language training, corporate coaching, or educational roles is an advantage.