Labor Relations Officer (BPO - Dayshift - Hybrid)

vCustomer Philippines, Inc.; Metro Manila; Hybrid; PHP 420,000 - 680,000; Full time

Benefits offered by this job

Health coverage

Career growth

Referral rewards

Job summary

Tech Mahindra Philippines invites a Labor Relations Officer to manage end-to-end employee lifecycle, from onboarding to off-boarding, and to counsel staff on rights and interests under Philippine law. The role requires strong policy development skills, dispute mediation, and experience handling termination processes.

You will advise line managers on labor relations, support HR initiatives, and help ensure compliant, fair treatment across the organization in a hybrid Ortigas, Pasig setup.

Qualifications

• Strong communication and counsel skills for workplace conflicts.
• Interpersonal and leadership abilities for cross-group coordination.
• Excellent writing and research abilities for legal documents and reports.

Responsibilities

• Oversee end-to-end lifecycle of employees including onboarding, development, and off-boarding.
• Advise employees on DOLE rights and interests.
• Provide guidance to OM, SS, and TLs on employee relations matters.
• Develop and update company policies and procedures.
• Handle grievances, mediate disputes, and arbitrate between parties.
• Lead due process for termination, end of contract, and training contract cases.

Skills

Communication skills

Counseling skills

Interpersonal skills

Leadership

Writing & research

Education

Bachelor's degree in Psychology or HR/Business/Legal related

Tools

Microsoft Office Suite

Job description

We’re Hiring: Labor Relations Officer

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

• Responsible for end-to-end lifecycle of all employees which includes On-boarding, Development, Management and Off boarding.
• Consultant to employees for DOLE-mandated rights and interest
• Provision of advise for OM, SS and TLs on how to deal with employees
• Develop company policy and procedure
• Grievance handling, mediating and arbitrating between disputing parties
• Lead administration of due process for all Termination Cases, End of Contract and End of Training Contract Cases. (NTE, Administrative Hearing, Notice of Decision)
• Conducts investigation for administrative cases
• Prepare legal paperworks like letter of agreement, quitclaim, affidavits etc.
• Any upcoming tasks/projects given by HR Manager and Labor Relations Team Leader

What We’re Looking For

• Graduate of Psychology, Human Resources Management or any Business or Legal related course
• Has at least 2 years and above experience in the same field.
• Good communication skills, able to provide adviceand counsel in difficult conflicts and disputes
• Interpersonal skills are essential for this role. A Specialist must be able to converse and connect with people with different backgrounds.
• Excellent writing and research skills. Labor Relations specialists will constantly use research to retrieve relevant data, analyse alternatives, offer recommendations, and impact outcomes
• Leadership skills. Able to spearhead a communication with many different groups to bring conflicts to resolution.
• Strong Legal knowledge on relevant employment laws and Labor Code of the Philippines
• Highly motivated and career-oriented
• Knowledge of Microsoft Office Suite

Work Setup

Location: Ortigas, Pasig City (Hybrid)

Shift: Dayshift, Monday-Friday

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.