Labor Relations Officer (BPO - Dayshift - Hybrid)

vCustomer Philippines, Inc.; Eastern Manila District; Hybrid; PHP 420,000 - 650,000; Full time

Benefits offered by this job

Career growth

Training programs

Health coverage

Referral rewards

Job summary

Tech Mahindra Philippines is seeking a Labor Relations Officer to manage the end-to-end lifecycle of employees, from onboarding to off-boarding, and to provide advisory on DOLE-mandated rights. The role involves developing policies, handling grievances, and overseeing due process for terminations and training contracts.

The position is based in Ortigas, Pasig City with a hybrid work setup. Strong written and verbal communication, leadership, and knowledge of Philippine labor laws are essential.

Qualifications

• Graduate of Psychology, HRM or related business/legal course.
• Minimum 2 years of experience in labor relations or a similar field.
• Excellent written and verbal communication.
• Strong interpersonal and conflict-resolution abilities.
• Knowledge of Philippine Labor Code and DOLE guidelines.
• Proficient in Microsoft Office.

Responsibilities

• Oversee end-to-end lifecycle of employees including onboarding, development, management and off-boarding.
• Counsel employees on DOLE-mandated rights and interests.
• Advise OM, SS and TLs on handling employee matters.
• Develop and update company policies and procedures.
• Handle grievances, mediations, and arbitrations between disputing parties.
• Lead due process for termination, end of contract, and end of training contract cases.
• Conduct investigations for administrative cases.
• Prepare legal documents such as letters of agreement and affidavits.
• Assist HR Manager and Labor Relations Team Leader on upcoming tasks.

Skills

Communication skills

Interpersonal skills

Leadership

Analytical thinking

Conflict resolution

Research skills

Education

Bachelor's degree in Psychology/HRM or related field

Tools

Microsoft Office Suite

Job description

We’re Hiring: Labor Relations Officer

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day:

• Responsible for end-to-end lifecycle of all employees which includes On-boarding, Development, Management and Off boarding.
• Consultant to employees for DOLE-mandated rights and interest
• Provision of advise for OM, SS and TLs on how to deal with employees
• Develop company policy and procedure
• Grievance handling, mediating and arbitrating between disputing parties
• Lead administration of due process for all Termination Cases, End of Contract and End of Training Contract Cases. (NTE, Administrative Hearing, Notice of Decision)
• Conducts investigation for administrative cases
• Prepare legal paperworks like letter of agreement, quitclaim, affidavits etc.
• Any upcoming tasks/projects given by HR Manager and Labor Relations Team Leader

What We’re Looking For:

• Graduate of Psychology, Human Resources Management or any Business or Legal related course
• Has at least 2 years and above experience in the same field.
• Good communication skills, able to provide adviceand counsel in difficult conflicts and disputes
• Interpersonal skills are essential for this role. A Specialist must be able to converse and connect with people with different backgrounds.
• Excellent writing and research skills. Labor Relations specialists will constantly use research to retrieve relevant data, analyse alternatives, offer recommendations, and impact outcomes
• Leadership skills. Able to spearhead a communication with many different groups to bring conflicts to resolution.
• Strong Legal knowledge on relevant employment laws and Labor Code of the Philippines
• Highly motivated and career-oriented
• Knowledge of Microsoft Office Suite

Work Setup

Location: Ortigas, Pasig City (Hybrid)

Shift: Dayshift, Monday-Friday

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you.