Recruitment Supervisor (Fixed-Term contract)

vCustomer Philippines, Inc.; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Tech Mahindra Philippines is hiring a Recruitment Supervisor for a 6-month fixed-term contract to lead end-to-end agent hiring, including interviews, assessments, and onboarding at our Eastwood, Quezon City campus.

You will collaborate with Operations and Hiring Managers to meet hiring needs, coordinate 4-Level Check interviews, and maintain recruitment data. Strong English skills and BPO recruitment experience are required.

Qualifications

• Graduate of Psychology, Human Resources, or an equivalent field.
• 2+ years of experience in high-volume agent hiring in a BPO environment.
• Experience recruiting for Customer Service, Technical Support, Back Office, and bilingual roles.
• Excellent written and spoken English communication skills.
• Proficient in computers, internet tools, and MS Office with strong presentation skills.
• Able to work independently and collaboratively in a team.
• Willing to work shifting schedules onsite in Eastwood, Quezon City.
• Available to start immediately and willing to accept a 6-month fixed-term contract.

Responsibilities

• Manage end-to-end agent hiring—interviews and onboarding.
• Partner with Operations, Hiring Managers, and stakeholders to meet hiring needs and deliver quality candidates.
• Coordinate assessments, the 4-Level Check, stakeholder calibration, and client interviews for new programs.
• Keep recruitment databases, trackers, and process documentation up to date; prepare DRU, sourcing, and cost utilization reports.
• Improve hiring strategies and processes to meet recruitment KPIs: 100% Hiring Fill Rate and Go Live Rate, first-day no-show rate, cost per hire, and 30-day attrition.
• Onboard new team members through process orientation and knowledge transfer.
• Manage a team of recruiters and ensure that recruitment KPIs are met.

Skills

People management

English communication

Recruitment

MS Office

Presentation skills

Team collaboration

Education

Psychology degree

HR-related degree

Tools

MS Office

Job description

We’re Hiring: Recruitment Supervisor (Fixed-Term contract)

Work Where People Matter

• At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first

Your Day-to-Day

• Manage end-to-end agent hiring – interviews and assessments to new hire onboarding.
• Partner with Operations, Hiring Managers, and key stakeholders to meet hiring needs and deliver quality candidates.
• Coordinate assessments, the 4-Level Check (Recruitment Interview, Training Interview, Quality Call Simulation, and Operations Interview), stakeholder calibration, and client interviews for new programs.
• Keep recruitment databases, trackers, and process documentation up to date; prepare DRU, sourcing, and cost utilization reports.
• Improve hiring strategies and processes to meet recruitment KPIs: 100% Hiring Fill Rate and Go Live Rate, first-day no-show rate, cost per hire, and 30-day attrition.
• Onboard new team members through process orientation and knowledge transfer.
• Manage a team of recruiters and ensure that recruitment KPIs are met.

What We’re Looking For

• Graduate of Psychology, Human Resources, or an equivalent field.
• At least 2 years of experience in high-volume agent hiring in a BPO environment.
• Experience recruiting for Customer Service, Technical Support, Back Office, and bilingual roles.
• Organized and detail-oriented, with excellent written and spoken English communication skills.
• Proficient in computers, internet tools, and MS Office, with strong presentation skills.
• Able to work independently and collaboratively in a team.
• Willing to work shifting schedules onsite in Eastwood, Quezon City.
• Available to start immediately and willing to accept a 6-month fixed-term contract.

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.