N-central Technical Support (EMEA)

N-able; Taguig; Hybrid; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and holidays

2 Volunteer Days per year

Employee Stock Purchase Program

Pension with company-contribution

Onsite pantry allowance

Internet allowance

De Minimis allowance

Giving program opportunities

N-ablite Learning — custom learning

Job summary

N-able Technologies Ltd. is seeking a Technical Support Engineer to diagnose and resolve complex issues across Remote Monitoring, Asset Tracking, Patch Management, AV, Backup, Mail Security, and more.

You will provide high-quality support via phone, email, and chat and own end-to-end issue resolution. The role requires 2+ years of L3 troubleshooting experience, strong Windows Server/AD/GPO knowledge, and familiarity with networking protocols.

Qualifications

• 2+ years of L3 troubleshooting experience in server, network, email, and endpoint security.
• Strong knowledge of Windows Server, AD, GPO, file structures, registry, and logs.
• Understanding of DNS, TCP/IP, HTTP, DHCP, VPN, firewalls and related protocols.
• Scripting in Bash, PowerShell, or Python is a plus.
• Experience with virtualization platforms, Linux, MacOS, SQL admin and backup tech is a big plus.
• 2+ years in phone/email/chat support with accurate touch typing.
• Collaborative, customer-focused and eager to grow technical knowledge.

Responsibilities

• Deliver high-quality service to N-able partners via phone, email, and chat.
• Own end-to-end management and resolution of issues.
• Maintain accurate case documentation and update records.
• Prioritize incidents in the management system with autonomy over caseload.
• Maintain and deepen knowledge of N-able products and services.

Skills

L3 troubleshooting

Windows Server

AD/GPO

Networking protocols

Bash/PowerShell/Python

Virtual platforms

SQL administration

Backup technologies

Phone/email/chat support

customer-focused

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll besurrounded by people who believe in what they do—and in you.

N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward to working with a dynamic and collaborative group!

What You'll Do

• Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues.
• Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
• Redirect or escape issues appropriately and maintain a thorough and accurate documentation of cases.
• Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives.
• Maintain and continue to develop in-depth knowledge of N-able products and services.
• 24/7 support with rotational weekends and holidays.

What You'll Bring

• 2+ years’ experience in L3 troubleshooting server, network, email, and endpoint security issues (moderate to highly complex).
• Detailed knowledge with demonstrated experience in Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
• Understanding of security concepts, networking concepts and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall (knowledge of SMTP, web services, email services, SNMP, FTP is a plus).
• Experience in one or more of the following scripting languages is desirable: Bash, PowerShell, Python.
• Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration and Backup Technologies is a big plus.
• 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high degree of accuracy is preferred.
• Partner-focused with ability to collaborate; be creative in understanding and resolving issues; strong willingness to improve technical knowledge.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – hybrid working model of 2-3 days a week in-hub collaboration

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

#LI-RB1 #LI-Hybrid