L2 Technical Support Engineer - Windows & SQL

NCR Voyix; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

NCR Voyix is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical support for business-critical systems. The role focuses on troubleshooting, incident analysis, and root cause investigation while ensuring system performance and high service quality.

You will work with Windows environments, write and execute SQL queries, and collaborate with development and infrastructure teams.

Qualifications

• 2 years in L2 technical or application support.
• Strong troubleshooting in a Microsoft Windows environment.
• Able to write and run SQL queries.
• PowerShell scripting a plus.
• Experience with incident analysis and root cause identification.
• Clear documenting of technical solutions for technical and non-technical audiences.
• Understanding of application workflows and integrations.
• Good written and spoken English; team player.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments, including advanced troubleshooting of OS, application, and configuration issues.
• Analyze, diagnose, and resolve incidents escalated from L1 within SLAs.
• Perform incident analysis and root cause investigation to identify underlying issues and prevent recurrence.
• Use SQL queries to investigate data-related issues, validate application behavior, and support troubleshooting activities.
• Support business and customer-facing applications, ensuring availability, performance, and functional correctness.
• Document technical solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex or recurring issues.

Skills

L2 Support

Windows troubleshooting

SQL queries

PowerShell

Incident analysis

Documentation

Teamwork

English comms

Job description

NCR Voyix is seeking an L2 Technical Support / Application Support Analyst to provide second-level technical support for business-critical systems. The role focuses on troubleshooting, incident analysis, and root cause investigation while ensuring system performance and high service quality.

You will work with Windows environments, write and execute SQL queries, and collaborate with development and infrastructure teams.