L2 Support Engineer: Windows, SQL & Apps

NCR Voyix Corporation; Cebu City; On-site; PHP 320,000 - 600,000; Full time

Job summary

NCR Voyix Corporation in Cebu City, Philippines, is seeking an L2 Technical Support / Application Support Analyst to provide second-line technical support for Windows-based environments, focusing on advanced troubleshooting and incident analysis to maintain high service quality.

You will diagnose issues escalated from L1, perform root-cause investigations, and use SQL queries to validate application behavior.

Qualifications

• 2 years of experience in L2 Technical Support or Application Support roles.
• Proficiency in Microsoft Windows environments.
• Experience writing and executing SQL queries.
• Knowledge of command-line scripting; PowerShell is a plus.
• Strong communication and teamwork.

Responsibilities

• Provide second level (L2) technical support for Windows-based environments.
• Analyze, diagnose, and resolve incidents escalated from L1.
• Perform incident analyses and root cause investigation to identify underlying issues and prevent recurrence.
• Document solutions, root causes, and workarounds in knowledge bases and incident management systems.
• Collaborate with development, infrastructure, and third-level support teams on complex issues.

Skills

L2 Technical Support

Application Support

Windows Troubleshooting

SQL Queries

Root Cause Analysis

Incident Management

Documentation

English Communication

Team Collaboration

Tools

PowerShell

Job description

NCR Voyix Corporation in Cebu City, Philippines, is seeking an L2 Technical Support / Application Support Analyst to provide second-line technical support for Windows-based environments, focusing on advanced troubleshooting and incident analysis to maintain high service quality.

You will diagnose issues escalated from L1, perform root-cause investigations, and use SQL queries to validate application behavior.